Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-09-06T00:25:50+00:00

    Hello, I have the same problem, only I cannot send my equipment for exchange since my warranty expired, however we know that this problem is a manufacturing problem, so it is necessary to replace the equipment, what can I do? How can I hire a service to be able to send it?

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  2. Anonymous
    2022-09-04T16:45:20+00:00

    Eduardo, the repair usb which they want you try, does not work. We've all (mostly) tried this many times, and MS know it does not work. Wait a day or two, then contact them again and say it didn't work - just kept coming back to the same problem. It should not be this way, but go along with the process and you should be offered a replacement. Good luck. Ray

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  3. Anonymous
    2022-09-04T16:23:16+00:00

    I appreciate you posting this in an effort to help us fellow surface go owners out. My agent just told me to troubleshoot it by using a USB flash drive and basically re-install or upgrade my windows (I currently have 10). Now I have to go use another device and “hopefully” resolve this issue on my own and take up even more of my time to fix something I didn’t cause. Very frustrating to say the least.

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  4. Anonymous
    2022-09-02T10:37:07+00:00

    Just finished talking to Salah on chat.

    Like in the other cases he checked the serial number, asked for my contact information, and said they will ship a new Surface Go as there is nothing to do with the "no bootable device" issue.

    Fingers crossed here too,

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