Surface Pro 3 battery degradation

Anonymous
2016-05-11T07:37:37+00:00

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency). 

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

Surface | Surface Pro | Power and battery

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Anonymous
2016-07-26T21:31:16+00:00

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us. 

Thanks again.

Greg

Updated 8/29/16.

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  1. Anonymous
    2016-07-08T16:20:20+00:00

    Just adding my name to the list.  Same, same.   Battery began to die a few months ago according to the battery report.

    This is the SECOND bad battery.  Fortunately, the first one was under warranty, now this one begins to fail 

    Only solution offered is $450 USD to return and replace with a "similar" product.   This was an expensive purchase.  I7256GB so top end/top price. Can't tell you how disappointed I am that I got less than two years use out of this Surface Pro 3.  After having 2 batteries fail, clearly there's a battery problem...manufacturing..firmware..I don't know but dammed if I'm going to give Microsoft another $450 to replace a cheaply built, crappy product with another one.   For that matter, I will certainly never buy another one nor recommend one to anyone else. 

    S

    Installed batteries

    Information about each currently installed battery

    NAME X898289
    MANUFACTURER SIMPLO
    SERIAL NUMBER 1163663876
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 790 mWh
    CYCLE COUNT 139

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  2. Anonymous
    2016-07-08T16:12:33+00:00

    That is ridiculous! They should be ashamed. Yes, I will not even purchase a MS mouse in the future. They need to make this right because it's extremely wrong. Unfortunate for me, I only had the 1-year warranty and my battery died 6 months after that. $200 is a little more reasonable than the $450 I've seen on other threads. It's still $200 that I should not have to pay. My 4-year old iPad battery is still fine! I've never had a battery operated product die this quickly. This is either a defect, a racket, or both.

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  3. Anonymous
    2016-07-08T14:02:30+00:00

    I have the same problem. ANOTHER defective battery. The last one was replaced under warranty less than a month after I purchased the device in Dec 2014.  Now that one is dead also.  I'm reading $200 now but can't even find where to send it to have it replaced.  They want $99 to actually talk to a support tech to find out.

    Definitely will the LAST Microsoft device I will ever buy.

    S

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  4. Anonymous
    2016-07-05T11:16:18+00:00

    Over the past week, my battery has been recovering. I hit a nadir at 21971mWh a couple weeks ago, and has crept back up to 33850mWh today (and will hopefully continue to rise). 

    I've been going through full discharge/charge cycles.

    FWIW I also have a SIMPLO battery and bought my SP3 about 19mo ago.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=119b1623-90d6-457d-b6f4-d34b8d6b1e82)

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