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my brother just bought the surface pro 7, and initially the keyboard works, but after closing the type cover, once he returns, the keyboard does not work anymore, the driver cannot even be found. We tried all fixes, nothing except factory reset worked. It happened again today, a day later and we are perplexed. we cannot continue to factory reset every day for this keyboard type cover to work, what can be done??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've scratched the contacts on the bottom of the display/CPU... I've notice that the keyboard filter device driver disapeared from device manager, and I had tried several angles, and one time, pressing firmely the keyboard contacts, I saw the driver appearing but as soon I realease the preasure the driver disapeared again... for me, scratching solved the problem so far...
Hi,
I have just sent back my Surface to MS for replacement. Tried the full recovery ... the keyboard with just windows and only windows didn't worked. Very frustrating. At least MS Support Team is great!
I confirm - tilting the keyboard usually has a negative effect. Disabling auto rotation etc. does not do anything to fix that.
Hi, as far as I am concerned (issue still unresolved) I definitely noticed that tilting the tabled had an impact. As if it was a contact issue inside the surface.
Initially it was working intermittently, now it's not working anymore. The customer service is still not aware of the issue...
I've solved my problem, so far, using a small wire nail to scratch the Surface keyboard contacts. After that the keyboard is working again and after two days the SW driver is still detecting the keyboard, and I'm abusing on disconecting and connecting several times the keyboard...
Luis, you scratched the contacts on the bottom of the display/CPU or on the type cover? When you were having the problem, did you notice any relationship between the angle of the display and loss of the type cover?
