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my brother just bought the surface pro 7, and initially the keyboard works, but after closing the type cover, once he returns, the keyboard does not work anymore, the driver cannot even be found. We tried all fixes, nothing except factory reset worked. It happened again today, a day later and we are perplexed. we cannot continue to factory reset every day for this keyboard type cover to work, what can be done??
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This was a replacement for a Surface Pro 3 which has served me faithfully for years, so I'm already an entrenched fan.
In my case it looks like an old USB-C Microsoft Display Dock I was testing was causing the problem. Stopped using it and the issue hasn't returned.
Given USB-C is new for Surface Pro, my guess is that's where the issue lies, with some device drivers being overwritten with incompatible ones.
Same problem! In my case it appears the driver disappears when plug in certain USB devices, still trying to narrow down which ones. Looking through device manager some of the USB drivers report as dated 2006!
Only way I can consistently fix it is do a complete reset.
I ended up sending mine back to be honest, very disappointed. Will wait a month or so before getting a new one to see if they have ironed out the issue. Normally such an issue on an 1,800+ quid machine would make me scrap the whole idea., but the form factor is excellent really.
Fingers crossed and good luck with yours, please do let me know if you find a permanent fix.
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You have to return it.
i had to return mine. It wasnt normal and microsoft said an update might have been installed incorrectly. I got a new one and i haven’t had issues since. Great device.
Hi, same issue for me. I preordered the surface 7 and I am still waiting for a fix as no recommendation solved the issue...
I am sure that it does not come from the cover as it works perfectly on my pro 3.
