Surface Pro 7 type cover stops working, driver disappears?

Anonymous
2019-10-26T23:50:07+00:00

my brother just bought the surface pro 7, and initially the keyboard works, but after closing the type cover, once he returns, the keyboard does not work anymore, the driver cannot even be found. We tried all fixes, nothing except factory reset worked. It happened again today, a day later and we are perplexed. we cannot continue to factory reset every day for this keyboard type cover to work, what can be done??

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-04-28T14:12:48+00:00

    I've solved my problem, so far, using a small wire nail to scratch the Surface keyboard contacts. After that the keyboard is working again and after two days the SW driver is still detecting the keyboard, and I'm abusing on disconecting and connecting several times the keyboard...

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2020-01-12T10:52:18+00:00

    The SP4 typecover issue is "permanently disabled for most people". The issue on

    SP7 seems different. You should use the Feedback hub app to file a problem

    report (and so should everyone else with this issue) and then use Share to get a

    link and post it here so everyone with this issue can upvote.

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  3. Anonymous
    2020-01-10T09:10:30+00:00

    Ive had the same problem but got it working, lay the surface pro flat along with the cover, plug and unplug the cover in until it shows up or light up but don't move it from being flat, run the diagnostic tool and go through it, and it should work, for me it was a driver error once I tilted the surface it would disconnect the type cover and then the test couldn't fix the driver without the cover present. hope that helps

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-11-08T11:31:26+00:00

    If any of you see this repeat after a reset (or even if you don't want to go

    through the pain of a reset), return both the Surface and the typecover and

    repurchase. You should not have issues like this on a brand new device.

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  5. Anonymous
    2019-10-27T00:29:45+00:00

    my brother just bought the surface pro 7, and initially the keyboard works, but after closing the type cover, once he returns, the keyboard does not work anymore, the driver cannot even be found. We tried all fixes, nothing except factory reset worked. It happened again today, a day later and we are perplexed. we cannot continue to factory reset every day for this keyboard type cover to work, what can be done??

    Hi Rebs_97 ,

    Thank you for reaching out Microsoft Community. We apologize for the inconvenience.

    Check if there are missing updates that needs to be installed. Settings> Updates & Security> Windows update> Check for updates

    Download and Run Surface Diagnostic Tool Kit. https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

    Download and Install Driver Pack. https://www.microsoft.com/en-us/download/confirmation.aspx?id=100419

    Click Download and Select Run the file at the bottom of the screen.

    Please let us know how the issue progresses.

    Best regards,

    GeraldAldrin_T

    Microsoft Agent | Moderator

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