Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous
2018-01-02T11:42:03+00:00

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

Surface | Accessories | Surface Dock

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-07-02T18:24:08+00:00

    You have got to be kidding me... This just worked for me as well. I have replaced 5 Surface Docks in the past year because my USB ports stopped working. This is such a strange fix. THANK YOU!!

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  2. Anonymous
    2019-04-24T14:40:08+00:00

    Who would've guessed?! This worked for me! I have an older headset with separate mini-jacks for audio and mic that is plugged into a USB dongle, which is itself plugged into the Surface Dock and has not worked for several days now. Flipping the Surface Book's power connector so that the small LED on the connector faced toward the laptop screen triggered Windows to install a USB audio driver, and...voila! My headset works again, meaning my Surface Book can read the Surface Dock's USB ports again. Thanks for the tip!

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  3. Anonymous
    2018-08-03T00:14:06+00:00

    Hey everyone - I had the same problem and somehow resolved it by reversing the connection from the dock to the Surface Book. Now my USB printer is back. Just flip it around and connect to the laptop that way.

    Chris

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-03-23T09:18:16+00:00

    also, please run

    winver

    and reply with OS version and build number

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  5. Anonymous
    2018-03-03T00:53:45+00:00

    I encountered the same issue. After several unsuccessful attempts I was able to update the firmware by disconnecting all cables from the dock (USB, mini-display cable and the power cables) and connecting only the power cable back.

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