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I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.
Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.
Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have purchased 12 Microsoft Surface Docks for our offices and 5 of the docking stations have had this exact problem. I try to run the Surface Dock Updater and nothing works. I always have to call Microsoft Support and they send out a new dock... This seems to be a known problem, is there no fix to this yet? Are all Surface Docks Defective and the USB Ports consistently stop working?
This hasn't worked for me, even after cleaning all contacts. The thread seems to stop here, but I'm wondering if anyone else has been thusly perplexed still? Display works, USB ports do not. ;(
I continue to have issues regularly, though not every time. It's usually more reliable for me if I attach the dock while my SB2 is powered off, then power it on with the dock attached. Sometimes, however, it still does the constant disconnect/reconnect (which includes the attached monitors) until I reboot the SB2 (not a shutdown/restart, just a reboot). I've found that works for me every time.
I have a USB-C dock at work & never have this issue!
