Surface Pro 5 fan stops working after installing firmware update

Anonymous
2019-01-03T11:40:57+00:00

Hi

I have a Surface Pro 2017, i7, 8GB, 256 but in recent month the fan is not turning on in any working condition. previously I can heard easily the sound of the fan but now its not turn on anyway.

Surface | Surface Pro | Power and battery

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Anonymous
2019-02-07T02:12:41+00:00

Hi saiedbaran,

Thank you for your feedback. We understand your concerns and have been investigating. An update has been flighted to Windows Insiders that we believe addresses this problem and are evaluating that update for release on Windows Update.

Please stay tuned and continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available.

Note: Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

Greg

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  1. Anonymous
    2019-02-07T09:12:50+00:00

    I ended up having my Surface replaced under warranty - which meant a 7 day round trip from the UK to Germany. Not ideal.

    Won't be adding this one to Insider as I can't afford any more setbacks like this. Shame really, I enjoyed getting those updates.

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  2. Anonymous
    2019-02-07T08:31:58+00:00

    Finally my Surface doesn't overheat anymore! So why did this take almost 3 months to escalate sufficiently high to get noticed and fixed?

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  3. Anonymous
    2019-01-26T16:09:44+00:00

    Has there been any progress with this on the backend, some kind of ticket system?

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  4. Anonymous
    2019-01-26T11:15:30+00:00

    >There has been an update today, I received a call by the support team and they forwarded the call to the business support department. I explained the situation and they immediately apologized, this should have never been said. Hope to hear back from them beginning next week with an adequate proposal.

    I had sent an email to an internal contact with a link to your report on being

    refused support right after I saw your post on this. Please keep us posted on

    the outcome.

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