Surface Pro 5 fan stops working after installing firmware update

Anonymous

I have a Surface Pro 2017, i7, 8GB, 256 but in recent month the fan is not turning on in any working condition. previously I can heard easily the sound of the fan but now its not turn on anyway.

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Anonymous

Hi saiedbaran,

Thank you for your feedback. We understand your concerns and have been investigating. An update has been flighted to Windows Insiders that we believe addresses this problem and are evaluating that update for release on Windows Update.

Please stay tuned and continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available.

Note: Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

Greg

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58 additional answers

Anonymous

2019-02-08T16:56:21+00:00

I'm looking in my drivers, but I don't see the fan drivers listed, despite the new firmware?
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Anonymous

2019-02-08T16:54:06+00:00

Even after the firmware update, my fan still doesnt work.

I'm guessing my surface pro is completely botched from the lack of fan firmware for the last 3 months....
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Anonymous

2019-02-08T08:04:41+00:00

Yes although it appears as if they altered some thresholds before the fan starts to spin, it now takes more heat before it spins up. This could also be the sign of heat damage after prolonged overheating during the last few months ;-)
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Anonymous

2019-02-08T01:44:24+00:00

I see firmware 239.121.139.0 update in progress.

Did this fix the fan issue for you?
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