Surface Pro 5 fan stops working after installing firmware update

Anonymous
2019-01-03T11:40:57+00:00

Hi

I have a Surface Pro 2017, i7, 8GB, 256 but in recent month the fan is not turning on in any working condition. previously I can heard easily the sound of the fan but now its not turn on anyway.

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-02-07T02:12:41+00:00

Hi saiedbaran,

Thank you for your feedback. We understand your concerns and have been investigating. An update has been flighted to Windows Insiders that we believe addresses this problem and are evaluating that update for release on Windows Update.

Please stay tuned and continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available.

Note: Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

Greg

Was this answer helpful?

3 people found this answer helpful.
0 comments

58 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-01-08T21:41:33+00:00

    Hi there

    I made the discovery yesterday that the beta firmware from the Windows Insider Release Preview branch is responsible for the stopped fan.

    My Surface had the same problem, and when the replacement device arrived all was well, until I joined the Windows Insider Release Preview program and installed the firmware that's currently delivered through Windows Update. From that point on also that device's fan stopped working and started overheating.

    Please escalate this ASAP...

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-01-07T11:19:27+00:00

    Hello, 

    I also have a Surface i7 2017, my fan also does not turn on.

    I have ran the  Diagnostic Toolkit and I tried the Insider builds to see if the issue was already fixed there.

    The fan still does not turn on.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-01-07T07:47:03+00:00

    Hello,

    I already used Surface Diagnostic Toolkit and also my windows is completely up to date. The usual temperature of my surface is not so high but under high pressure like graphic software it becomes hot, even in this situation I can not hear the fan sound.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-01-04T00:52:57+00:00

    Hello,

    It's none of our intention for this to happen and definitely this is not the experience we want for you. 

    We need to ask you some questions.

    • We would like to know, on the time the fan is not working, the Surface device is running hot or not?
    • Have you already install all the updates on the Surface device? If No, please go to Start menu>Settings>Update and Security>Check for Update.
    • Please run Surface Diagnostic Toolkit .
    • Restart.

    Please keep us posted.

    Thank you.

    Was this answer helpful?

    0 comments