Surface Pro 5 fan stops working after installing firmware update

Anonymous
2019-01-03T11:40:57+00:00

Hi

I have a Surface Pro 2017, i7, 8GB, 256 but in recent month the fan is not turning on in any working condition. previously I can heard easily the sound of the fan but now its not turn on anyway.

Surface | Surface Pro | Power and battery

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Anonymous
2019-02-07T02:12:41+00:00

Hi saiedbaran,

Thank you for your feedback. We understand your concerns and have been investigating. An update has been flighted to Windows Insiders that we believe addresses this problem and are evaluating that update for release on Windows Update.

Please stay tuned and continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available.

Note: Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

Greg

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  1. Anonymous
    2019-01-09T13:07:15+00:00

    Hi Barb

    The link is https://aka.ms/AA3rjyd

    Thanks for relaying this directly to the team. This firmware is not something that should be heading to the general public! ;-)

    This is my temporary solution:

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  2. Anonymous
    2019-01-09T11:36:41+00:00

    Please submit a problem report to the Feedback Hub and reply with a link to that

    report. I've already sent an email to an internal contact.

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  3. Anonymous
    2019-01-09T10:40:02+00:00

    >Please upvote the topic "Surface fan stopped working after firmware update" in the Feedback Hub.

    I've sent this to an internal contact, but can you please get a link to share

    from your Feedback Hub report and reply here with that link?

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  4. Anonymous
    2019-01-09T10:31:05+00:00

    Yeah, I thing the problem is exactly related to insider firmware... What should we do now?

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