Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

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  1. Anonymous
    2014-11-18T14:03:16+00:00

    What qualifies the "customers" in question to make product development decisions?

    Hmmm lets see, possibly knowing that at my company I have 2.4 and 5GHz on the same SSID and having the choice to prefer 5GHz while not the best solution is still 1000X better than no choice at all, having to split my SSID, or ask a client we consult for to do the same. So yeah... pick another battle Steve.

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  2. Anonymous
    2014-11-18T13:23:47+00:00

    This sounds promising.

    http://m.windowscentral.com/forthcoming-surface-pro-3-patch-prevents-accidental-wake-sleep-improves-wi-fi

    http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfhardware/upcoming-fixes-for-surface-pro-3-announced-on/ea057dd8-1135-41a8-b74e-30f6e04b2424

    Oh dear.

    This doesn't sound promising to me.  This sounds like Microsoft not being able to use their experience and judgement to resolve the issue properly, so they've resorted to "if the customer wants it, that's what we'll give them".

    Personally, I don't want my device to prefer 5Ghz just because it's there (and gives the placebo effect of showing a higher link speed) - I want it to choose the best band to use that will give me the best throughput.

    What qualifies the "customers" in question to make product development decisions?  I have seen a LOT of people complaining about "speed" when they're looking at link speed.  I know many also are better informed and have conducted more reasonable tests of throughput, but still, who are Microsoft trying to appease here, the experts who should know better, or the less well informed?

    Come on Microsoft, make some accurate and honest statements about what's happening here, please don't just pander to customers by saying "we're giving you what you wanted".  Give me some technical details and rationale for why my £1,100 device still has issues.  If it's because you failed and made poor hardware design decisions - just tell me - I'll respect you for it and move on!  If it's software/firmware, be more descriptive in the update release notes.

    FYI:  Before the most recent update, my actual throughput on the SP3 was the same whether I was on 2.4Ghz-n, 5Ghz-n or ac, with each having massively different link speeds, (although ac throughput was marginally better).  Still bad, but consistent.

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  4. Anonymous
    2014-11-18T12:54:51+00:00

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  5. Anonymous
    2014-11-18T02:14:38+00:00

    I don't normally post on this site but figured with so many people having issues I'd post a relatively easy fix that lets you get back the power management options - install the HyperV feature which then gives you access to change the level of the wifi on battery/powered. I too just recently purchased a Surface Pro 3 and was considering returning it as well but I'm better now.

    I noticed having issues watching twitch streams on anything higher than medium and set out to figure out why. Came up to this and then this blog post http://photosofarkansas.com/2014/07/09/070813-power-management-and-wifi-issues-on-surface-pro-3-a-way-to-get-a-more-consistent-wifi-connection/

    I kept my tablet on balanced and changed the wifi performance to medium power saving which stopped the hangups on twitch streams for me. Obviously you can set it however you like but installing Hyper-V will expose all the power saving options to allow modification.

    I already try this and didnt work for me. If the computer goes to sleep i still loss wifi connection. Also this disable connected stand by...I think connected stand by works better than enabling HyperV

    My reply was mostly in slow download speeds. To fix the wifi disconnect issue go into power options from control panel after enabling Hyper-V, click Choose what the power button does on the left side, at the top click Change settings that are currently unavailable and then uncheck Turn on fast startup (recommended).

    This should fix the limited/no wifi on startup issues.

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