Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

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  1. Anonymous
    2014-07-05T13:00:38+00:00

    It truly does not inspire confidence to purchase their products if they can't support it.  We are a minority that voice their opinions here but imagine how many more just returned them, not to mention the bad memory it leaves on the user's mind that a Microsoft product does not work, they just say Windows does not work when it is just the hardware/drivers really.  

    I recently learned of another person that bought it and returned it due to the wireless issues but they did not call tech support, they just returned it.  They ended up buying a MacBook Air instead which ended up being a LOT cheaper anyway ($899 vs. $1,250 for a SP3).  I may have to go that route since Microsoft is not responding at all.

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  2. Anonymous
    2014-07-05T04:51:09+00:00

    It is pretty embarassing that this is still broken.  I do hope they don't wait until the end of August to address the issue.

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  3. Anonymous
    2014-07-04T17:39:26+00:00

    I've tried just about every resolution recommended in this thread and nothing's improved the WFI situation.  If I go more than 20 mins without my connection dropping off it's a miracle.  And even when the WFI is working, the performance is atrocious.  My old Surface Pro handles Steam in home streaming of games beautifully (1080p, 60fps without a hiccup) but the SP3 is a laggy mess.  And it's not my in home router.  The issue occurs on every single network I've exposed it to.

    Made a decision to return this thing and never buy another product from Microsoft again.  They ought to be embarrassed for not dealing with this issue more aggressively.

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  4. Anonymous
    2014-07-04T00:44:10+00:00

    They shipped the SP3 with the power management option disabled so users don't change it.  I read that if you enable Hyper-V and reboot, that will enable the power management tab of the wireless card, however if you do that and change the power management to run at maximum always, then the WiFi will be running full power always and not as it was intended.  I have not tested what it will mean for battery life and most importantly, you want the WiFi to be running in power management because when the SP3 is in standby mode, it can still run notifications.  It is unclear if enabling Hyper-V will disable this feature.  Let us know what impact that has.

    1. Nobody is recommending to leave Hyper-V enabled.
    2. Changing the profile to run the Wifi in full mode while on battery  for sure will decrease battery life but not in that much for what I can see  in the last 24 hours. Of course, once Microsoft fix the Wifi issue it's recommendable to change the power profile to how it's by default.

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  5. Anonymous
    2014-07-04T00:26:43+00:00

    They shipped the SP3 with the power management option disabled so users don't change it.  I read that if you enable Hyper-V and reboot, that will enable the power management tab of the wireless card, however if you do that and change the power management to run at maximum always, then the WiFi will be running full power always and not as it was intended.  I have not tested what it will mean for battery life and most importantly, you want the WiFi to be running in power management because when the SP3 is in standby mode, it can still run notifications.  It is unclear if enabling Hyper-V will disable this feature.  Let us know what impact that has.

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