i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2016-02-26T23:10:55+00:00

    Hello everybody,

    We have noticed that in certain instances the 1/27/2016 update did not install completely and is now is causing the 2/17/2016 update to fail for some customers. To check that the 2/17/2016 update is completely installed and fix it if needed, follow these steps:

    Check for Installation Success

    1.  Enter the words Device Manager into the search box on the taskbar, then select Device Manager from the list of results.

    2.  Expand the Firmware section.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=4658dbd7-1c3c-4acc-84c8-9d5aa20509a5)

    3.  If the items listed here do not have exclamation marks, the 2/17/2016 update is properly installed.

    4.  If the items listed here do have exclamation marks, manually reinstall the 2/17/2016 update following the steps below.

    Manually Install the 2/17 Update

    1.  Download the MSI package for Surface Book or Surface Pro 4.

    2.  In Device Manager, double-click the item under Firmware that has an exclamation mark, select the Driver tab, and then select Uninstall. Do this for all items under Firmware that have an exclamation mark.

    3.  Open and run the MSI setup package that you downloaded.

    4.  Restart your Surface (do not shutdown).

    Best regards,

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  2. Anonymous
    2016-02-26T01:13:13+00:00

    After installing the updates on 2/17/2016, my sp4 screen flickers when I turn on the battery saver mode. Has anyone experienced this?

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  3. Anonymous
    2016-02-25T23:04:23+00:00

    After the update the battery drain is completely gone. I have a i5 256 SP4. Hibernate is disabled.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=5b377587-e49d-4c42-a509-4448b3c67a9b)

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  4. Anonymous
    2016-02-24T13:02:48+00:00

    In this case, it was by closing the cover (I had to run to a meeting). Thinking about it now, that's the only time it ever does this. I should be more mindful of putting it to sleep from the menu for now, I guess.

    I suspected you had closed the type cover to sleep the device.  The only time I ever had a "hot" sleep was when I did that too. And the subsequent sleep study showed continuous CPU activit during sleep and excessive battery loss. (That heat had to come from some where.)  I now take great care to sleep the device from the power menu and have never had the issue since.

    Microsoft please take note!  Sleeping by closing the SP4 type cover does not work.

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