Surface Pro 4 Keyboard not working / type cover keyboard driver missing

Anonymous
2020-09-14T07:37:15+00:00

Hi.

I have a surface Pro 4 and the type cover keyboard is not working. 

The driver has gone missing (just shows HID keyboard device) so I can't do what the other forums have said an uninstall the driver.

I have installed the SP4 driver updates and still not working.

I also did the two-button restart and disabled/enabled the keyboard in UEFI. No joy. 

This is really frustrating. Other people have this issue: 

https://www.reddit.com/r/Surface/comments/df3ml4/sp4\_type\_cover\_driver\_missing/ 

I'm on 10.0.18632 Build 18632 MS Windows 10 Pro

Can anyone help with this?

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-08-24T08:22:12+00:00

    I got my keyboard working again following the procedures described above. However, I had to add extra steps:

    • In addition to step 2 & 3, I had to uninstall "HID Keyboard Device" drivers. There were two or three of them listed under the Device Manager.
    • Ensure that the charger is plugged-in (not sure if this is related but my device was plugged in when I got the keyboard to work again)

    My surface pro stopped working around two weeks ago, probably due to an update.

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  2. Anonymous
    2021-02-21T23:20:21+00:00

    If yours is working count yourself lucky. Mine still isn't after almost two months. I gave up and bought an HP and at this point would never buy another surface pro

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  3. Anonymous
    2020-09-16T08:45:54+00:00

    I am facing the exact same issue, but on Surface Pro 3.

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  4. Anonymous
    2020-09-14T23:18:53+00:00

    No surprise - doesn't take long on google to find out this is pretty common.

    Hopefully Microsoft will reply before too long. Not having a working keyboard makes the device pretty redundant.

    That said, the replies from MS to other people having the same problem haven't exactly been helpful so far (everything they suggested, I tried, only to find it was all a waste of time)

    Nick

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  5. Anonymous
    2020-09-14T21:02:16+00:00

    Mine just stopped working today as well. Reinstall drivers and installed all windows updates. It still does not work.

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