Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2018-10-17T12:01:52+00:00

    When did u guys bought your device?

    I got an replacement device i think 3 month ago and with that device i have the battery drain issue (10% or more in 24h). I didnt had that problem with my previous device... i bought my sp4  1 1/2 years ago and so bought one of the later ones produced. My replacement device seems like its one of the earlier produced because the serial number is much lower and i got now an samsung ssd instead of the toshiba i had in my first surface pro 4. So the may fixed the problem with the later produced sp 4's?!

    Seems i have to replace the replacement device :(

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  2. Anonymous
    2018-10-16T08:30:54+00:00

    my mistake, it is the CPU side, I keep getting it the wrong part.

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  3. Anonymous
    2018-10-16T06:29:54+00:00

    I format my surface pro clean off and without install windows. I tried to boot it with Ubuntu and check the battery status. Unfortunately the battery still keep draining even with or without windows installing. So now it is hardware related either is firmware useless or the battery damage but the weird part is it is the SSD side that keep on felt warm and not the battery side. It is as if the SSD cannot be shut down completely by the firmware or whatever. But based on the age of the devices, seriously doubt Microsoft will care anymore.

    Thank you,

    For me it is the CPU side that get warm all the time even when shutdown.

    Is there some one who successfully open the device and find the defective part that Couse that?

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