Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2018-10-17T21:04:56+00:00

    I have heard, in order to replace a battery on a Surface Pro 4, you need to swap out the whole unit.  If that is the case, I suppose that would be the reason for the charge.. 

    If your system is older and the battery is failing, could that explain the excessive drain problem?

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  2. Anonymous
    2018-10-17T20:14:36+00:00

    Here we are talking not just about 10% battery drain a day while off or in sleep.

    We talk about 65% in 8 hours while complete shutdown.

    This is much more serious

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  3. Anonymous
    2018-10-17T13:39:34+00:00

    I'm inclined to quit on MS.  I lose about 10% a day. If I allow it to completely drain the nut will not power up even when plugged in.  It hast sit on charge overnight just to be able to get it to power back up.  This is a serious issue that obstructs my ability to use my computer when needed.  MS needs a class action lawsuit. They don't want to hear about the problem. They do NOTHING.

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