Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2018-02-02T23:08:21+00:00

    Hi Marko,

    We suggest that you contact the Answer Desk team or our Global Customer Service team for further assistance. You can also visit the nearest local Microsoft Store to have your device checked. If you are in the United States, you can also set an appointment here.

    Regards.

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  2. Anonymous
    2018-01-28T20:28:06+00:00

    Actually, it didn’t work permanently even in my case. After few times without leak, now it’s the same. Don't know how to explain this

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  3. Anonymous
    2018-01-26T17:59:40+00:00

    Hi, 

    I've just finished a 3 weeks test drive with my 4th replacement in one year.

    fresh setup 

    firmware/drivers download thru ms update

    shutdown /s

    Battery drain is still there but less important when off (8%-10%) after one week.

    Test it with fresh + msg from MS website .. same behavior

    power cfg batteryreport sleep study with nothing special in it except battery drain ?!

    As a comparison I try the same thing with an ASUS ux305 M3 .. no drain at all same conditions 100% still there after 1 week.

    Battery drain seems to be a stable defect (present with all the SP4 I got with different impact) but I also have flickering (1st one), weird power management (max on batt. and eco on power supply) (all), spot on screen (3rd),  flickering (4th).

    Definitely not a reliable device to work with 

    I refuse another replacement and, according to french law I will open a case for "hidden defect" and "noncompliance".

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