Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-02-03T10:17:19+00:00

    Can you folks with this battery drain while off please try an experiment?

    When you are done using your Surface for the day, DETACH the type cover (and if

    you are docked, undock it). Then place it in sleep mode from Start, Power. What

    is the drain like without the cover attached.

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  2. Anonymous
    2018-02-03T03:57:18+00:00

    I think Surface Pro 4 really bad. My first surface screen is flicked and I have sent it to warranty to get a new one. But the second has problem with battery, when it turned off the battery still drain. It's so funny when you always use adapter and your device warranty is expired

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  3. Anonymous
    2018-02-03T03:41:09+00:00

    LoL..  I know you have a job to do, Erwin.. but after 12 pages of discussion on this issue and all the communication that's already happened, you're gonna throw out the canned "we suggest you contact the answer desk"?

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