Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2018-01-02T20:50:57+00:00

    I have looked back through the thread and only one person attached a copy of their sleep study..  

    You believe your system is OFF, not sleep or suspend ... what if you are mistaken in your belief?

    In my case, I have put the SP4 in hibernation (not sleep or suspend) via the power options from the Windows start button as well as performed regular shutdowns instead of hibernation (also via the power options from the Windows start button).  I also configured the power button to put the SP4 in hibernation instead of sleep, and I have configured the SP4 to go into hibernation (not sleep) when the attached keyboard is closed.  And I still see a discharge of the battery at about 4-5% / day when it's off of the power supply, even though the SP4 isn't in sleep mode.  This started happening over the past several months, and it didn't happen over the first year-and-a-half that I've had this unit.  This tells me that some update from Microsoft is causing this.  And I still don't see a working resolution to this issue (even after Microsoft's Surface Pro 4 firmware update from last month).

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  2. Anonymous
    2018-01-02T18:22:48+00:00

    Hi, 

    I tried with a complete set of sleepstudy testing .. no sleep or supend in my case

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  3. Anonymous
    2018-01-02T18:05:28+00:00

    I have looked back through the thread and only one person attached a copy of their sleep study..  

    You believe your system is OFF, not sleep or suspend ... what if you are mistaken in your belief?

    Was this answer helpful?

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