Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2017-11-28T13:51:33+00:00

    I've had my SB4 for 2 years come January 2018.  Obviously MS has no interest if fixing this issue.  I've seen no attempt other than replacing with another SB4 with the same issues.   I will be replacing my SB4 the first of the year and it will NOT be a MS machine.

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  2. Anonymous
    2017-11-28T13:23:09+00:00

    I have sent it back a second time and demanded a new one.

    Out of curiosity, how can you tell if the new one is refurbished?

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  3. Anonymous
    2017-11-27T02:04:55+00:00

    I am curious if this battery drain while device is shut down only occurs in the sp4 or are all surface pro products affected by this.

    And I also want to know if it is the common business practice for warranties to replace a defective device with a "mint" device and not with a brand new one? Like for apple, if your macbook is defective, do they replace you with a brand new device?

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