SurfaceBook Crashes/Shutdowns During Sleep

TianjiWu,

I have an early i7/16GB/512GB.

Lot # 1546

During my workday I've never had a crash and sleeping during the day is no problem at all. I'm currently set to sleep after 20 minutes while plugged in.  During my workday my SB will sleep many times.  I work plugged in about 75% of the time.   I'm self employed and work from my office in my home and my workday averages about 12 hours.

If I leave my Surface Book on overnight then I'm guaranteed a crash! However I never leave my Surface Book running overnight and thus I never see any crashes.  For me, the way I work, my Surface Book is totally problem free.  I had all the early problems that you read about on the forum, but at this time I'm quite happy.

Gary in Atlanta

My SB is as vanilla as the day the box was opened. No apps loaded, just using the factory installed Edge browser to surf the web. As basic a usage pattern as probably exists for the SB. All updates successfully installed. 

I have previously speculated the Sleep-Crash issue may exist on all or most SBs. Some users may not realize it. Some users may be shutting down and not using Sleep. Some users may see their SB reboot after a long Sleep and think it is normal behavior or not recall if they left any apps or browser pages open so they don't realize what happened. Some users don't care about this and/or don't try to report it or get it resolved. Some may be sitting quietly on the sidelines waiting for a fix.

This Sleep crash has occurred on several SBs I have exchanged. Exactly the same symptoms on each one. Statistically it seems unlikely that every SB I exchanged (lot numbers starting in the 1530s to 1602, the SB I have now) would have the Sleep-Crash problem and it not be universal across all SBs, or nearly so.

I am going to post a new thread asking if anyone has confirmed that their SB actually Sleeps properly.

Seeing the same as others here.

Surface Book (i7/512GB) from Lot 1605. Goes to sleep (short-term) fine, both when on batteries and when plugged in. Goes to sleep (long-term) fine when on battery. Crashes 100% of the time when going to sleep (long-term) when connected to the mains.

Urgh.

My SB exhibits the exact same symptoms.

So I just spent an entire weekend without having the sleep crash problem -- even this morning, my SB was slightly warm when I unplugged it (which probably means it was doing more than it should have overnight, but it also means that it successfully remained in sleep the whole time). That's a first in a long while.

I still have not run DISM or SFC since the most recent set of firmware updates. I'm trying to ascertain if this is really necessary to maintain stability between Windows and firmware updates. So far, I have not seen any BSODs nor anything other than the sleep crashes, really. The updated Intel display driver is playing much nicer with Firefox and hardware acceleration than before (I got some pretty awful artifacting all over the place in FF just on basic web pages).

I just wanted to come back to this thread and clarify -- my sleep crashes mostly occur overnight when the SB is "sleeping" when I plug it in to charge for the night. Most times, by morning, my SB is completely powered off when I go to wake it by opening the lid. It is also set to NOT enter hibernation while plugged in, which is why it should not be attempting to enter hibernation at all overnight as long as it is not already in hibernation when I plug it in. However, I should note that I have seen my SB wake itself from hibernation in the middle of the night (seen in windows logs) so that I found it in a warm/hot sleep state in the morning when it should have been hibernating (it was hibernating when I plugged it in).

This issue is not consistent. Sometimes it is fine (like the entire past weekend) and other days, it will unexpectedly power down at any time during the day while sleeping on battery (I routinely wake and put my SB to sleep several times throughout a normal day). For instance, I will close the lid on my SB around 7am and not wake it again until noon. It should be in hibernation on battery at this point, but there are times where it is completely powered off and goes through a complete boot sequence rather than simply resuming from hibernation.