SurfaceBook Crashes/Shutdowns During Sleep

Anonymous
2016-03-31T05:22:05+00:00

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2017-04-21T11:50:28+00:00

    I've been experiencing this issue with a full crash when turning it back on - (surface book I7 512 16g)

    i get blackness and have to wait 2 minutes for it to resettle it self while holding the power button down. (not very good)

    id just like to put forward my thoughts on where its going wrong.

    the machine seems to boot well providing the GPU is not in use. (this is where it uses its keyboard)

    and this where it goes wrong.

    my advice to anyone before sending the laptop to sleep, shut down and close all programs and it should be ok. anything that was using the GPU will basically kill windows. anything that uses just the CPU will probably be ok.

    also before you put your laptop in your bag wait 3 minutes to let the CPU cool down other wise the machine will scream at you for overheating it.

    microsoft can you please look at doing a hardware update to this because its been going on for w-a-y too long.

    its a great looking machine with lots of cool functions but with too many hardware issues.

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