SurfaceBook Crashes/Shutdowns During Sleep

Hi everyone, I've read the whole thread (20 pages, lol) to understand whether the issues with my SB are similar to any other, but it's just partly like that.

I wish to ask if anyone has experienced the same things. I have two level of problems.

The first is very similar to the one many of you pitched, and I am talking about the system crashes (then reboot with all apps closed and work lost) after going to hibernation.

But it's the second one that gives me headaches: after a long sleep (with or without hibernation, stopped by either opening the lid or pressing the power button) the system behaves as follows:

• wakes up immediately (rather fast, no issues in that);
• touchscreen/pen not working, but trackpad and BT Arc Mouse do fine;
• Windows Hello not working;
• It would allow me to sign in via password/PIN ;
• Previous devices still not working, but the rest of the system as fast as usual;
• It would allow me to reboot or shutdown/restart the system, but then the display would stay black with no chances to bring it back although keyboard backlit working and even the detach function would;
• After that I have to perform a manual shutdown (holding power button for few seconds);
• After the reboot everything works awesomely again...
• ...until the aforementioned "sleeping issues" bring the system back to this scary loop.

What do you think it is? Still software issues as the ones you described or more? Any trick you could suggest me to adopt in order to "just have the common issues"?

I am quite disappointed as I have left Apple after 10 years and the SB was kinda my dream device.

P.s. SB i5 256Gb Nvidia, All Updates installed with almost no other software on board - No external devices attached except the Surface Pen and a MS Arc Mouse.

I don't have a need for a dock and have never used one. Could this then be the reason that I've not had any Sleep/Hibernate crash problems for over six months now?

Interesting. I will do this and see what happens. Few of my crashes are while plugged into the dock, however, so I'm dubious this is the answer. But it may be an answer for a class of such crashes during sleep.

My mode has been to remove the dock from my PC and wait for things to "settle" and then press the power button to put it to sleep before closing the lid and heading out. I found that helped, a lot, to reduce the number of crashes in a week. But it still happens a couple times a month.

Oh, and how you get them to care about your dumps? I have dozens of them and I have never, ever, been able to get anyone at MS interested in accepting them for review.

I got the following information from Microsoft support after they analysed a crash dump from my SB. It seems to be known problem that as being addressed by a patch, planned to be rolled out in the last week of January 2017. As a workaround they suggested to do the following, which helped in my case:

Open Surface Ethernet adapter in the device manager and disable the following advanced settings:

a) Wake on pattern Match

b) Wake on Magic Packet

c) Modern Standby WOL

HTH.

I'm now on my 4th SB (i7/16/500) and though the sleep problems are rare now, I've experienced several of the same problems on every single one. They have all been replaced by Microsoft at no charge to me.

1. Randomly crashes overnight with a critical error "Kernel Power" - about once/twice a month
2. Keypad and trackpad randomly stop responding even though my wireless mouse works. Have to detach/reattach. (once a week)
3. Trackpad or keys respond very sluggishly for several minutes even though wireless mouse still responds sharply.

I've just decided to live with these issues and make sure I save my work often. All 4 SBs I've had have had these, so I'm giving up on getting them replaced, and I really like the hardware too much to make the switch. I'm getting a new work laptop paid for in a few months anyway, and this will turn into just my personal one.