SurfaceBook Crashes/Shutdowns During Sleep

Anonymous
2016-03-31T05:22:05+00:00

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2016-04-26T13:55:10+00:00

    Microsoft,

    If my company operated like yours, I would be out of business already. I don't understand why people at the top haven't been more proactive.

    There should be constant updates (once or twice a week) from the company addressing all of the outstanding issues with this product.

    I know this is a first generation machine, but the bugs and glitches are so obvious. It seems as if not a single employee at the company ever tried using the Surface Book.

    This is just as bad as a car company selling a vehicle where one of the engine's cylinders doesn't work.

    My advice is stop bringing in CEOs and top level people that try to dress hip, look cool, and wear tight hoodies. Instead,  bring in people who understand how to run a business and execute a successful product launch.

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  2. Anonymous
    2016-04-25T20:49:34+00:00

    fjzawada,

    Yes, I too will always crash "if" left turned on overnight.

    However I never leave my Surface Book turned on overnight unless to test.

    Here's some more information...

    My Power and Sleep settings are at the defaults.

    Sleep is, of course, turned ON and at defaults.

    Windows Hello is turned ON.  (I love Windows Hello Face Recognition and wouldn't be without it.)

    During my workday I'm running..

    Interactive Brokers Trader Worksetation

    Microsoft Visual Studio

    Microsoft Office 365 subscription

    Microsoft Office Outlook

    Microsoft OneNote

    Microsoft Office Word

    Microsoft Office Excel

    Adobe Lightroom/Photoshop subscription

    Google Chrome browser 64-bit

    I'm sorry you are having trouble during the day.   

    All my applications run error free and I've never had a crash during my workday.

    Gary in Atlanta

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  3. Anonymous
    2016-04-25T20:46:59+00:00

    Gary - My SB will predictably crash overnight just as you have observed. Unfortunately mine has also crashed during my usage hours too. Not very often, and it usually involves more than a few minutes of Sleep. But it has happened a few times so I don't have confidence in using Sleep. I was hopeful the April 19 updates addressed this which is why I tried using Sleep again. No joy, the issue persists. I will go back to not allowing the SB to Sleep for now. Oher than that I am relatively satisfied with my Surface Book.

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  4. Anonymous
    2016-04-25T20:32:06+00:00

    So heres a little update. The 4/19 updates seemed to solve all the problems with my device and reduced the frequency of sleep crashes with my device. Literally one week after, I got two patched of pixels on the display that failed about 1.5x1.5 cm each and went to get it replaced. I didn't inspect the replacement unit before I left and oh boy do I regret that. I opened up the box and got to work setting it up for use and then I noticed something...

    There was a HUGE WARP on both the tablet portion and keyboard. Clearly Microsoft has no quality control whatsoever and not only doesn't know how to program their devices, but also how to build their devices. Also there is an annoying crackling sound coming from the hinge (I suspect its the ribbon cable) whenever I open/close the device. Also the Lot Number is 1602 for anyone wanting to know which batch this came from. I don't have the lot number of my previous replacement but that device had no problems whatsoever with its build until the pixels failed.

    Now I have to go drive another hour there then another hour back to get a replacement. I am VERY dissatisfied with Microsoft now and will now look elsewhere when I want a premium device. I have always been a Microsoft fanboy but now I might look to apple for a macbook pro and install windows 10 on it. At least that way I know that they know what they're doing QC wise. 

    I am definitely going to ask for some kind of compensation or something if possible because this will be the 4th time I have to go down there and all the inconveniences this has caused me.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=6343a3d5-d950-46eb-8ff2-baa2a21948be)

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  5. Anonymous
    2016-04-25T20:18:40+00:00

    Mine is even earlier - Lot 1542, i7/8Gb/256Gb. As I indicated earlier in this thread, mine will crash the vast majority of time if left turned on overnight. Sleep is turned off, Windows Hello turned off, even the IR camera turned off in UEFI. I just installed the 4/19 updates yesterday so too soon to tell if they make a difference.

    Wish I could say that I have never had a crash during the day and normal usage but, while not as regular as overnight crashing, they are too common.

    caz

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