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My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.
I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.
Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.
If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Got a brand new surface book on April 20 and have been experiencing the same issue. When the computer resumes from Sleep, all the previously open programs are closed. In fact, when I open Google Chrome again, it says the browser crashed.
I also have about 1gb of crash dump reports.
My SB crashes when in Sleep and plugged in. It happens consistently, every night when in Sleep for more than a few hours. I see the problem less often on battery but it will crash with or without the power adapter plugged in. So sort of the opposite of what you are experiencing.
Lot number 1602.
Do you know the lot number / batch number of your SB? Maybe you are lucky.
For me, even a 10 min sleep would be problematic with very high probability. Overnight sleep definitely leads to crash.
It only crashes when unplugged and battery-powered. Sleep while plugged in is just fine. It happened only once when plugged in.
I ditched the box. I don't know anywhere else that I can find the lot number. But it should not be the first batch. I bought it in early December, 2015.
Gary,
Are you crashing while sleeping during the day or just overnight?
I only crash if I try to sleep overnight. I never crash while sleeping during the work day. I'm set to sleep after 10 minutes of inactivity, so I sleep many times during the work day.
My habit is to shut down at the end of the day so I don't see the crash problem at all unless I try to leave her on overnight.
Gary in Atlanta
