Surface Book 2 Trackpad and Keyboard Lag

Anonymous
2017-12-12T09:53:55+00:00

Hi. I have a brand new, i7 256 Surface Book 2 with an annoying problem. The trackpad and keyboard both exhibit huge lag when running on battery power, with anything less than "Better Performance". Even then, it's not perfect unless you go for the 'Best Performance' setting.

When running in battery mode, it's easy to appreciate that more people might be using the trackpad rather than a mouse (for portability) so why this won't function properly on the lower power saving modes, is confusing to say the least. One would expect the keyboard to work cum-what-may. 

I've never experienced this issue with my Surface Pros and feel rather disappointed given the cost or the Book 2.

Any fixes please, other than disabling the two-finger pinch to zoom function?

*** I no longer seem to be experiencing this issue ***

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-02-02T15:17:47+00:00

    I downloaded the Surface Diagnostics Toolkit from Surface.com/Tool and ran through the program.  So far, my keyboard and mouse lag is gone.  I'll keep you posted if it comes back.  

    BTW, here's the link to download the Surface Diagnostics Toolkit.  https://aka.ms/surfacerepair

    I downloaded the diagnostics toolkit and ran it.  I was coming back to this thread to report that it seemed to have improved or fixed the lag issues but...

    ...(drumroll)...

    ...it didn't.  

    As soon as I started typing in this reply box (i'm using Edge, btw) the lag came back with a vengeance.  It's gone away again while I'm typing but I definitely just got a 10 second block of lagging.  

    :-(

    -Ben

    Yes, I saw the early reference to the toolkit, and didn't get a chance to respond. I tried that as well with no difference.

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  2. Anonymous
    2018-02-02T14:15:26+00:00

    I downloaded the Surface Diagnostics Toolkit from Surface.com/Tool and ran through the program.  So far, my keyboard and mouse lag is gone.  I'll keep you posted if it comes back.  

    BTW, here's the link to download the Surface Diagnostics Toolkit.  https://aka.ms/surfacerepair

    I downloaded the diagnostics toolkit and ran it.  I was coming back to this thread to report that it seemed to have improved or fixed the lag issues but...

    ...(drumroll)...

    ...it didn't.  

    As soon as I started typing in this reply box (i'm using Edge, btw) the lag came back with a vengeance.  It's gone away again while I'm typing but I definitely just got a 10 second block of lagging.  

    :-(

    -Ben

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  3. Anonymous
    2018-02-02T10:51:16+00:00

    Interesting. And you think this has fixed it at all battery/performance levels? Please keep us posted. Will try this too and feedback.

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  4. Anonymous
    2018-02-01T20:34:56+00:00

    I'm having similar keyboard lag on the Surface Pro 4 in certain circumstances (eg. using the Mail and Calender app, or typing in this text box right here in Edge). When running on battery in Recommended mode, the keyboard lags a couple of seconds behind what I'm typing. Setting to Battery Saver mode resolves this. What I've noticed is that the CPU seems to rest around 0.5 GHz in Recommended mode and doesn't spike too much higher when typing. However, in Battery Saver mode, it's resting at 0.6 GHz and ramps up when typing to much higher levels than it does in Recommended mode. I wonder if there's something up with how it scales CPU frequencies in Recommended mode.

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  5. Anonymous
    2018-02-01T19:07:32+00:00

    I got in touch with Microsoft Support via Twitter and suggested they visit and participate in this thread. Fingers crossed.

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