Surface Book 2 Trackpad and Keyboard Lag

Anonymous
2017-12-12T09:53:55+00:00

Hi. I have a brand new, i7 256 Surface Book 2 with an annoying problem. The trackpad and keyboard both exhibit huge lag when running on battery power, with anything less than "Better Performance". Even then, it's not perfect unless you go for the 'Best Performance' setting.

When running in battery mode, it's easy to appreciate that more people might be using the trackpad rather than a mouse (for portability) so why this won't function properly on the lower power saving modes, is confusing to say the least. One would expect the keyboard to work cum-what-may. 

I've never experienced this issue with my Surface Pros and feel rather disappointed given the cost or the Book 2.

Any fixes please, other than disabling the two-finger pinch to zoom function?

*** I no longer seem to be experiencing this issue ***

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-03-24T05:11:44+00:00

    I'm affected by this issue as well. Is there a Feedback Hub link?

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  2. Anonymous
    2018-03-14T22:21:32+00:00

    So how does one get Microsoft to address a problem with their flagship laptop to keep Customers that have laid out a significant amount of $$ for?  I would think that would be important to them.  It's not like we are talking about a $300 Acer purchased from the discount bin @ Walmart.

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  3. Anonymous
    2018-03-14T22:08:45+00:00

    I have to say that I've not been noticing this so much lately. Updates seem to have helped, although I have now been having issues with the keyboard and mouse not responding at all. 

    Actually, I haven't seen the issue lately either. Not sure which updated resolved it, but now my SB2 15 is working perfectly (at least in this respect). I'm not seeing any issues with the keyboard/touchpad not responding (knock on wood).

    I'm still getting the trackpad and keyboard lag.  In fact, i'm getting it right now while writing this reply.  It's definitely not fixed for me.

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  4. Anonymous
    2018-03-14T22:04:19+00:00

    Yikes, that sucks.  I'm fully updated and it still happens.  Based on other suggestions in this post I decided to mess around with power settings and I too see that has an effect on this.   It seems to like "best battery life" plugged in or not.

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  5. Anonymous
    2018-03-14T21:37:55+00:00

    I have to say that I've not been noticing this so much lately. Updates seem to have helped, although I have now been having issues with the keyboard and mouse not responding at all. 

    Actually, I haven't seen the issue lately either. Not sure which updated resolved it, but now my SB2 15 is working perfectly (at least in this respect). I'm not seeing any issues with the keyboard/touchpad not responding (knock on wood).

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