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I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all. I rarely take my surface anywhere.
This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.
AGAIN, WTH
Troubleshoot your Surface Type Cover or keyboard
Download drivers and firmware for Surface
Edition
Windows 10 Professional
Version
1803
OS Build
10.0.17134.165
Serial #
035060755053
Processor
Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
Graphics card
Intel(R) HD Graphics 520
System
OSType64BitX64
RAM
8 GB
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same problem since last night.
I updated windows and surface firmware and my typecover stopped working.
It is not even detected anymore.
Im in Argentina so i dont have official support here.
Im stuck with an expencive piece of hardware broken from an official update.
Hey, wow, true for me, home country NZ, would have done updates in USA and Australia.
This is a question for Microsoft...
I noticed a trend in the recent problem descriptions. Many people had the keyboard type cover stop working some time while they were traveling out of their home country (or upon return).
My Surface Pro 4 also stopped working after a trip to Europe (in live in the USA).
Is it possible an automatic update occurred that included drivers for another country that possibly conflicted with the "home" country configuration?
or possibly drivers installed at home after an update in another country?
Just a thought....
I will be forced to ask Santa. "Dear Santa, can you get me the correct drive for my cover keyboard?" Microsoft is not capable!
Please add me to the list of broken keyboards...
After a recent Windows 10 Update, my keyboard cover stopped working. No connection, no lights, no response of any kind.
The device manager says it is working properly, and the driver is current.
I cannot tell which update caused this since I use a dock most of the time. The update must have occurred sometime between September 8-16 and October 10 (dates I used the keyboard cover while travelling).
- I tried my cover on another Microsoft Surface Pro 4 (MSP4) and it works on the other MSP4.
- I tried a working cover from another MSP4 and it also does not work on my MSP4.
- I have uninstalled and updated the drivers several times both the keyboard and blue tooth (separately and together).
- In device manager, I have removed all keyboard devices and restarted the computer.
- I found a troubleshooting link: https://support.microsoft.com/en-us/help/4023473/surface-troubleshoot-your-type-cover-or-keyboard- I have tried everything on the list except for re-imaging the computer. (From the forums, this apparently does not work).
- An external keyboard with docking station works properly, just not the keyboard cover.
- An external USB keyboard also works properly, just not the keyboard cover.
- The cover does not work in the UEFI mode, or any other mode.
In all cases, the Windows system says the keyboard is detected and working properly, however it does nothing. Dead.
Nothing works.
Any idea how to fix this?
Windows 10 Pro, Version 1903, OS Build 18362.418
Firmware version 103.2851.256.0 (dated 9/3/2019)
Surface Keyboard 1.1.504.0 (dated 3/23/2017)
As a side note, I was about to purchase a Surface Pro 7 (1Tb) as I like the Surface Pro configuration. However, after seeing the level of support provided by Microsoft, with no resolution to the keyboard cover issue, I think I will look elsewhere.
