Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2019-07-29T16:45:00+00:00

    Ok this is weird. Hard reset without keyboard did not work, then i did a hardreset again with keyboard. It did not work in UEFI, then it loaded to windows and it started to work:S This is really weird. Surface device filter is in device management again. Im scared of resetting now. Will turn off hiberbate, it was after that it was gone.

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  2. Anonymous
    2019-07-29T16:39:09+00:00

    So, i got a refurbished surface last month after my keyboard stopped working too. Today my new surface keyboard stopped working. YAY. Had it one month and then this sh** happens again. So a new refurbished surface wont help sadly. Going to contact MS again. This is not ideal at all.

    Got 1903 (happened on that update)

    No updates today, so it seems its not an update that did it.

    Say no keyboard is connected.

    Trying KB4505903 (Win10 update 2019-07). = This did not help, but i wonder if some pre-installing of the drivers might have broken something. I did not need to download it and it failed the first time i tried to install it.

    This time i can see that my sensors work (They died last time witch is directly connected to the keyboard).

    Did an in-place upgrade and nothing. Really think the device is dead too.

    MS is getting me throught the usual steps, but hope they dont just say i can get another refurbished, since i can confidently say that will not be a permanent solution.

    Lets see what the say, will update when something new and noteworthy come up.

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  3. Anonymous
    2019-07-29T15:54:33+00:00

    Here's the fix that finally worked for me: I bought my first iPad and an Apple keyboard. Not perfect, and not as good as my Surface Pro 4 used to be, but I'm damned sure not going to buy another Surface unless and until Microsoft addresses this issue. 

    I will reiterate that I have tried every fix suggested on this form, most multiple times. Currently running the latest update on a clean install and still no joy. I keep the Surface on my desk now only to try the latest new suggestions. It's become kind of hobby I guess. 

    I'm glad I'm not the only one.

    My surface 3 gets occasional use. I was in a meeting the other day and started it up and boom the keyboard wasn't working, made the meeting super awkward.

    I'm heading away on the trip tomorrow and I'm frantically trying to find another keyboard to use.

    I take some solace that it isn't just my device but a larger issue across all devices.

    I'm going to try running the battery flat and hope to god the issue fixed as I'm relying on this device.

    I really hope Microsoft sorts this out as I'm so far very disappointed with this design fault.

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  4. Anonymous
    2019-07-29T14:52:20+00:00

    I'm glad I'm not the only one.

    My surface 3 gets occasional use. I was in a meeting the other day and started it up and boom the keyboard wasn't working, made the meeting super awkward.

    I'm heading away on the trip tomorrow and I'm frantically trying to find another keyboard to use.

    I take some solace that it isn't just my device but a larger issue across all devices.

    I'm going to try running the battery flat and hope to god the issue fixed as I'm relying on this device.

    I really hope Microsoft sorts this out as I'm so far very disappointed with this design fault.

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  5. Anonymous
    2019-07-29T14:33:15+00:00

    Hi @re5pekt_spiro, can you advise what's the details of the release preview?

    @Barb Bowman Agreed! We can't go permanent on the battery drain 'fix'.

    @TodStewart1 need to figure out another solution. and constantly draining the Li-On battery on the surface pro is not good.

    I checked with my hardware service repair shop that services laptops and tablets, the chief tech said that its more likely a main-board issue. I'm taking his advice with a pinch of salt tho, because the issue is intermittent and when its working, it really works great.

    Again, I am still betting on either:

    1. battery replacement
    2. a new firmware/OS update

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