Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2019-07-29T13:31:38+00:00

    I HAVE A WORKING SOLUTION !

    After one morning when I woke up and there was no power going to my typecover, not working even in BIOS. I did all the things that were suggested in the forums. I put the typecover in the fridge, uninstall and install drivers, update and firmware and nothing worked (as it was stated in the forums, but I had to try).

    I remember that when I lost all the functionality and power to my typecover the Surfave Pro 4 battery was drained to zero. In some forums people suggested that the problem might be caused by the battery. 

    Those are the following steps I made to fix my typecover problem :

    1 - Unplugged the typecover and uninstall its drivers from "Device Manager"

    2 - Install Battery Eater (http://batteryeater.com/) and run it until the battery dies.

    3 - Leave the SP4 for 24 hours without any power.

    4 - Put back the typecover and the charger to the drained SP4.

    5 - Press the Power****VOILÀ

    This proves that patience and fasting solves any problem. Have a great reunion with you loved typecovers ! 

    Thank you - I'm going to try this fix tonight once the day is done....

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  2. Anonymous
    2019-07-29T13:29:43+00:00

    We must not accept having to spend more money and use a BlueTooth workaround as an official solution. I want my first-party product to work as advertised and Microsoft needs to resolve the issue which is clearly not a hardware defect.

    It was the only choice I could go with right now - I've had the issue come up several times in the past and have been able to troubleshoot it until it was working. This last time, it took hours and hours over several days (and did a complete reset of the machine)...I just don't have an option of waiting any longer. I agree 100% with your sentiments on the issue - the thing is: my inbound work requests don't stop and the onscreen keyboard is a no-go.

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  3. Anonymous
    2019-07-29T13:16:35+00:00

    For now with the insider preview - "Release Preview" program, seems pretty  permanent solution to me (typing from the typecover)

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-29T09:07:45+00:00

    Everyone else has found that draining the battery is a non permanent solution
    and the issue returns. Good luck.

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  5. Anonymous
    2019-07-29T08:15:34+00:00

    I HAVE A WORKING SOLUTION !

    After one morning when I woke up and there was no power going to my typecover, not working even in BIOS. I did all the things that were suggested in the forums. I put the typecover in the fridge, uninstall and install drivers, update and firmware and nothing worked (as it was stated in the forums, but I had to try).

    I remember that when I lost all the functionality and power to my typecover the Surfave Pro 4 battery was drained to zero. In some forums people suggested that the problem might be caused by the battery. 

    Those are the following steps I made to fix my typecover problem :

    1 - Unplugged the typecover and uninstall its drivers from "Device Manager"

    2 - Install Battery Eater (http://batteryeater.com/) and run it until the battery dies.

    3 - Leave the SP4 for 24 hours without any power.

    4 - Put back the typecover and the charger to the drained SP4.

    5 - Press the Power****VOILÀ

    This proves that patience and fasting solves any problem. Have a great reunion with you loved typecovers !

    Was this answer helpful?

    0 comments