Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2019-05-02T20:20:09+00:00

    same then I unplugged keyboard and stopped working again.

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  2. Anonymous
    2019-05-02T13:43:08+00:00

    Like you, I won't consider a Microsoft product from here on in. The Surface Pro is an elegant design, but my verdict now is that it's just not reliable.

    Hardware failure would be more understandable. This is not a hardware issue. My Type Cover works on other Surface Pros. Other Type Covers do not work on mine. I have tried every fix suggested by Microsoft, and everything suggested by helpful users here. Multiple times. Nothing. Now I'm left with a $1,400 tablet. I'd sell it except that I'd have to tell potential buyers that the accessory keyboard will not work. Which sort of negates the whole idea of the Surface.

    I'll still follow this thread in the hope that someone, somewhere will come up with the definitive fix. I'm not holding my breath.

    Today, following an update windows defender antivirus the keyboard has resumed working regularly.

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  3. Anonymous
    2019-05-02T13:27:22+00:00

    Like you, I won't consider a Microsoft product from here on in. The Surface Pro is an elegant design, but my verdict now is that it's just not reliable.

    Hardware failure would be more understandable. This is not a hardware issue. My Type Cover works on other Surface Pros. Other Type Covers do not work on mine. I have tried every fix suggested by Microsoft, and everything suggested by helpful users here. Multiple times. Nothing. Now I'm left with a $1,400 tablet. I'd sell it except that I'd have to tell potential buyers that the accessory keyboard will not work. Which sort of negates the whole idea of the Surface.

    I'll still follow this thread in the hope that someone, somewhere will come up with the definitive fix. I'm not holding my breath.

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  4. Anonymous
    2019-05-02T03:44:56+00:00

    It's ridiculous that Microsoft has yet to acknowledge that this is a problem.  When I brought mine into a Microsoft Store (mainly to confirm that it wasn't the keyboard itself by trying it on another SP4) four months ago, only one of the techs there had heard of the issue after having seen it once before.  Even then, he incorrectly figured it was a hardware failure with the connector.  Either way, there was nothing they could do about it.  It doesn't make sense for anyone to fork over $400 to 1) receive a refurb replacement which 2) could just as easily have the same thing happen to it.  I love my SP4 otherwise, but won't be buying any newer model (have read this affect SP5 and SP6 owners as well) until this is addressed.  I'm still checking this thread here and there for any possible fixes since I haven't seen a new firmware update in a while.  In the interim, I bought a Logitech K830 bluetooth keyboard with integrated touchpad three months ago.

    I'm at the stage where I can't even get any sign of power from the keyboard.  Plugging and unplugging the keyboard multiple times does nothing.  Removal of the "Surface Type Cover Filter Device" from Device Manager no longer does anything after reinstallation.  I'd be thrilled if there was at least some kind of beta firmware to test the waters with.   I'm still willing to try options people have found on here that don't seem to work for everyone, but, at the same time, I'm not going to jump through multiple hoops spending a long time working on it.

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  5. Anonymous
    2019-04-30T13:50:05+00:00

    This fix does not work, it just increases your headache

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