Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-10-23T15:38:18+00:00

    Ok - solved this for myself. Tried everything here and elsewhere.

    Locked out my surface pro 4 cover keyboard and touchpad even though I know it works fine.

    I managed to lock it out with a program called driver booster. Thank you soooooo much Driver Booster !

    My solution that worked for me;

    You will need to -

    A) Be sure that in device manager you see the "surface type cover filter device" driver listed under keyboards.

    Your device manager should be like -

    Devices:

    ---blah Devices

    ---blah More Devices

    ----Keyboards;

    HID keyboard driver
    HID keyboard driver
    Surface type cover Filter Device (a driver)<------this needs to be showing

    Excuse me please (if details not perfect) as doing this from my (bad) memory :)

    If you have this you are good to go to part B.

    B)

    Still in device manager goto Human Interface Devices

    Devices:

    ---blah Devices

    ---blah More Devices

    ---Human Interface Devices

    heaps of devices

    heaps of devices

    wacom (anything labelled wacom right at the bottom)<------------------you need something labelled wacom for this fix to work.

    Uninstall the wacom driver in Human Interface Devices.!!!!VERY IMPORTANT ONLY DO THIS IF YOU HAVE

    A SURFACE PRO 4 (or possibly a 3 but not a 2).

    Make sure you delete the associated wacom driver too.

    Wait about 30 seconds to a minute. When I was doing all this I had my keyboard connected.

    Now to win a cigar :) you go back the keyboard section of the device manager and

    by following part B) your computer will delete

    the ; Surface type cover Filter Device (a driver) from part A by itself :).

    So if after 30 or so seconds you see the computer has deleted Surface type cover Filter Device from Part A) goto part C

    C) Still in Device manager (after a few minutes) rescan for new hardware (top menu of device manager) and viola You got your keyboard back.?? I didnt even need to reboot.

    The thing is apparently microsoft phased out the Human Interface Device-wacom driver after the surface pro 2.

    In my case driver booster installed it. I checked and my surface keyboard cover was linked to a wacom device when I had the issue.

    I have no idea if this will help you but good luck to you!

    Thanks mate..

    I have looking for two days. And fortunately found your comment.

    It solved my type cover problem. You are better than Microsoft Support Centre. 😊👍

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  2. Anonymous
    2021-10-22T12:36:50+00:00

    Hi - I'll have a virtual beer thanks :)

    So glad it worked for you !!!! Cheers from Western Australia !!

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  3. Anonymous
    2021-10-21T17:30:00+00:00

    Man, this was freakin' aces! It worked! Like you said, no need to reboot, even.
    I'd totally buy you a beer!
    Thanks a lot!

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  4. Anonymous
    2021-10-19T14:07:31+00:00

    Ok - solved this for myself. Tried everything here and elsewhere.

    Locked out my surface pro 4 cover keyboard and touchpad even though I know it works fine.

    I managed to lock it out with a program called driver booster. Thank you soooooo much Driver Booster !

    My solution that worked for me;

    You will need to -

    A) Be sure that in device manager you see the "surface type cover filter device" driver listed under keyboards.

    Your device manager should be like -

    Devices:

    ---blah Devices

    ---blah More Devices

    ----Keyboards;

              HID keyboard driver  
              HID keyboard driver  
              Surface type cover Filter Device (a driver)&lt;------this needs to be showing
    

    Excuse me please (if details not perfect) as doing this from my (bad) memory :)

    If you have this you are good to go to part B.

    B)

    Still in device manager goto Human Interface Devices

    Devices:

    ---blah Devices

    ---blah More Devices

      ---**Human Interface Devices**
    
                      heaps of devices
    
                     heaps of devices
    
                     wacom (anything labelled wacom right at the bottom)&lt;------------------you need something labelled wacom for this fix to work. 
    

    Uninstall the wacom driver in Human Interface Devices.!!!!VERY IMPORTANT ONLY DO THIS IF YOU HAVE

    A SURFACE PRO 4 (or possibly a 3 but not a 2).

    Make sure you delete the associated wacom driver too.

    Wait about 30 seconds to a minute. When I was doing all this I had my keyboard connected.

    Now to win a cigar :) you go back the keyboard section of the device manager and

    by following part B) your computer will delete

    the ; Surface type cover Filter Device (a driver) from part A by itself :).

    **** So if after 30 or so seconds you see the computer has deleted Surface type cover Filter Device from Part A) goto part C

    C) Still in Device manager (after a few minutes) rescan for new hardware (top menu of device manager) and viola You got your keyboard back.?? I didnt even need to reboot.

    The thing is apparently microsoft phased out the Human Interface Device-wacom driver after the surface pro 2.

    In my case driver booster installed it. I checked and my surface keyboard cover was linked to a wacom device when I had the issue.

    I have no idea if this will help you but good luck to you!

    Was this answer helpful?

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  5. Anonymous
    2021-10-06T08:42:17+00:00

    Hi Barb,

    My surface pro 4 type cover works in the UEFI, meaning that I can use the trackpad only.

    I have installed the latest surface driver and have up-to date windows 10.

    In device manager i can see my surface type cover. I even checked in view devices and printers and i can see the surface cover type.

    But the issue is that i cannot use the type cover at all, nothing works.

    What i have found in the devices and printers is that under unspecified group there is surface integration service.

    Is there any solution for this?

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