My keyboard cover from my Surface Pro 4 stopped working too. It was in March, tried everything, restore the computer and nothing :( :(
Surface Pro 4 type cover suddenly not working.
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Anonymous
I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all. I rarely take my surface anywhere.
This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.
AGAIN, WTH
Troubleshoot your Surface Type Cover or keyboard
Download drivers and firmware for Surface
Edition
Windows 10 Professional
Version
1803
OS Build
10.0.17134.165
Serial #
035060755053
Processor
Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
Graphics card
Intel(R) HD Graphics 520
System
OSType64BitX64
RAM
8 GB
Surface | Surface Pro | Install and update
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Anonymous
2020-04-24T15:04:49+00:00 -
Anonymous
2020-04-22T22:52:57+00:00 That is the reason why I've done the petition. It is unacceptable from Microsoft this behaviour!
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Anonymous
2020-04-22T21:04:45+00:00 This problem on SP3 or SP4 is caused by Microsoft, because it's a usual problem and we are talking about hardware and software from... Microsoft.
So, asking for 500$ to fix a problem caused by Microsoft it's... well, it's what customers may expect from Microsoft nowadays...
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Anonymous
2020-04-16T19:22:22+00:00 Some people are facing the same problem on sp7 if you read the community pls join the petition http://chng.it/dYgrntg48k maybe we'll get some voice....