Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-04-16T19:06:21+00:00

    The re-load is not likely to help with a MSP4 keyboard issue.  I had this same issue in October of last year (see pages 45-47 of this post)  I do not have much hope of Microsoft correcting the issue.  I do not think they know what it is.

    I went through all of the diagnostics, repair installations, cleaning contacts, etc. that are posted in this thread and several others with no success.   I finally took it to the Microsoft store.

    At the Microsoft store, the agent spent about 2 hours trying to fix it.  They only solution they could offer that would allow me to continue to use my computer, was to purchase an aftermarket (third-party) bluetooth key board.   They gave me a list of possible keyboard options.

    An example is here: https://www.amazon.com/MoKo-Microsoft-Lightweight-Bluetooth-Rechargeable/dp/B017TU3DVQ

    In the edn, since the unit was out of warranty, they did give me a discount on purchasing a new unit.  I opted for purchasing a new MSP7 unit, since I already owned all of the accessories.

    As a side note, having had both the MSP4 and MSP7, I noticed that all of the odd quirks that the MSP4 had were all gone in the MSP7.  I am now convinced that the MSP4 was never right.  The keyboard issue was just the last straw for the MSP4.

    And, sadly no, Microsoft will not respond.  It appears that they are steadfastly ignoring this thread....

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  2. Anonymous
    2020-04-16T12:57:10+00:00

    ...please keep us updated if it worked for you as well. 

    Thank you,

    Martin

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  3. Anonymous
    2020-04-16T12:55:00+00:00

    Hi Giuseppe, 

    Sorry to hear that. I had problems with flickering screen 4 years ago, but then my device being still under warranty, I did get a refurbished replacement for free. Since then I had no issues with that. 

    They say that the flickering is caused by malfunctioning driver update released by MS for Intel HD 520 Graphics (in my case), especially designed for Surface Pro products (I could not use/install original drivers provided by Intel). Now I am wondering if completely resetting my device will have some effect on the graphic driver as well. Let´s see. 

    I hope you will find a solution soon. 

    KR

    Martin

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  4. Anonymous
    2020-04-16T12:37:38+00:00

    I'll definetly try to wipe all data from my surface and reinstall a clean new windows.

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  5. Anonymous
    2020-04-16T12:37:34+00:00

    how can any of those pseudosolutions help if not even in the bios it does not work?

    After updating mine stoped working.. after that even in bios or recovery it does not work

    and the drivers in windows show "generic usb" device instead of typecover

    thats the issue the most hafe.. other type covers although dont work and microsoft gives a **** specialy in germany.. --> no stores

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