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I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all. I rarely take my surface anywhere.
This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.
AGAIN, WTH
Troubleshoot your Surface Type Cover or keyboard
Download drivers and firmware for Surface
Edition
Windows 10 Professional
Version
1803
OS Build
10.0.17134.165
Serial #
035060755053
Processor
Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
Graphics card
Intel(R) HD Graphics 520
System
OSType64BitX64
RAM
8 GB
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem. This happened twice before, every time I fixed it with installing a new Windows 10 through bootable flash, completely format all drives. Restoring the current Windows did not help. But I am really sick of doing this! Again I have this problem. It is really tiring. This happens frequently after a cumulative update. Please fix it in your next update! It is for sure a software problem.
Same for me in Italy, re-call service keep ringing with no answer...
I have called MS Support Czech Republic today, nobody is able to explain or provide further information. When I asked them to put me through to Surface Support they either say they do not know the number or the line keeps stuck on ringing tone with call ending after approx 10 min automatically. No luck via Online Support Chat either: no reply.
After this experience, I doubt that I will ever invest my money to buy a MS laptop/2in1 device in the future.
I've the same problem on my Sp4 i7
Their answer is only one, no solution, change your surface. That is the whole assistance from microsoft,
