Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2019-11-27T13:31:36+00:00

    My type cover started working on Windows 10 Preview 19013.1122 slow ring.

    The type cover suddenly stopped working in October 2018. I tried all the approaches in this forum and from other websites. Nothing worked including battery drain. The auto-rotation was not working either. I always saw its driver was installed successfully and it was connected. However, it was not working. 

    I installed the windows preview in the late spring 2019. Type cover was not working until recently I tested the cover last week, Suddenly it's back to work in Windows and UEFI. I tested it for rebooting, shutting down and booting, disconnecting and reconnecting, almost all the cases. It's just working perfectly as long time before. I don't know what happened - I didn't do anything else. 

    Hope my experience could help you who also suffered from this issue. Also so deeply disappointed by Microsoft service and their attitude of ignorance. I will NEVER buy any Microsoft computer in the future! Since Jan. 2019, I've switched to DELL Precision 5530 2-in-1, which is just working!

    Here is software info:

    • Device name: SP4
    • Serial number: xxxxxxxxxxxxx
    • Surface model: Surface Pro 4 i5
    • Version Information
      • Embedded controller: 103.2851.256.0
      • SAM: 103.1837.257.0
      • UEFI: 108.2706.768.0
      • Touch driver: 107.0.106.3
      • Wi-Fi driver: 15.68.17015.112

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  2. Anonymous
    2019-11-25T04:36:07+00:00

    Did you install all the windows uodates and the surface drover pack first? I mentioned it in my post, the initial drivers need installed first for it to work properly, and if the wacom device is missing then i assume that be the case. If it still isnt there afterwards ill let you know if i find a solution.

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  3. Anonymous
    2019-11-24T09:58:48+00:00

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  4. Anonymous
    2019-11-24T09:58:07+00:00

    After step 3, I can't find the Wacom device under hardware. What do you suggest I do?

    Hi 420dan

    Follow this video and let me know. It worked for me.

    Good luck

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  5. Anonymous
    2019-11-23T20:52:55+00:00

    After step 3, I can't find the Wacom device under hardware. What do you suggest I do?

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