We couldn't find a camera compatible with Windows Hello Face

Anonymous
2020-02-22T22:21:57+00:00

Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

I already tried this options :

"Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.

Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

***Moved from Windows 10/Windows Hello, lock screen & sign in***

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. JosephT71 9,220 Reputation points
    2021-04-22T19:20:59+00:00

    Wow, that's 2 hours of my life I will never get back.

    I DID THE COMPLETE INSTALL,....only to find the EXACT SAME PROBLEM.  Windows Hello Face still doesn't work on my 5 day old new Surface Laptop Go.

    And Microsoft wonder why people go to Apple.

    Your computer doesn't come with an infrared camera which is a hardware requirement for Windows Hello Face. Selected Surface Laptop Go models come with a fingerprint reader.

    https://www.microsoft.com/en-us/surface/devices/surface-laptop-go/tech-specs

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  2. Anonymous
    2021-03-16T10:56:28+00:00

    Wow, that's 2 hours of my life I will never get back.

    I DID THE COMPLETE INSTALL,....only to find the EXACT SAME PROBLEM.  Windows Hello Face still doesn't work on my 5 day old new Surface Laptop Go.

    And Microsoft wonder why people go to Apple.

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  3. Anonymous
    2021-03-14T19:28:54+00:00

    I don't have that as an optional app.

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  4. Anonymous
    2021-03-07T23:59:05+00:00

    This worked for me as well. Quick and easy.

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  5. Anonymous
    2021-03-02T10:20:56+00:00

    Hello all,

    I had this problem to and with your help, it works again !! Thank you

    SP

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