We couldn't find a camera compatible with Windows Hello Face

Anonymous
2020-02-22T22:21:57+00:00

Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

I already tried this options :

"Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.

Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

***Moved from Windows 10/Windows Hello, lock screen & sign in***

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-02-24T11:02:14+00:00

    This worked for me too, when all the other suggestions failed.

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  2. Anonymous
    2021-02-22T08:59:10+00:00

    I have the windows Hello Face installed, but It still does not find the camera.
    I cannot solve this problem.

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  3. Anonymous
    2021-02-19T15:32:35+00:00

    My dell xps 9370 is having the same issue. i tried this solution and it didn't even have a "Windows Hello face" in the list.

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  4. Anonymous
    2021-02-16T23:50:32+00:00

    I have a new HP All-In-One. I'm getting the reported error msg but I have the C:\Windows\System32\WinBioPlugIns\FaceDriver folder  but I don't see the "Add Feature" option "Windows Hello Face". Any ideas/suggestions?

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  5. Anonymous
    2021-02-12T11:12:28+00:00

    Thanks
    the first procedure solved my surface problem and now working.

    Best wishes

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