We couldn't find a camera compatible with Windows Hello Face

Anonymous
2020-02-22T22:21:57+00:00

Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

I already tried this options :

"Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.

Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

***Moved from Windows 10/Windows Hello, lock screen & sign in***

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-05-25T07:48:31+00:00

    I had the same problem on my Surface Laptop 3, after testing all possible solutions I've found on the net I finally got it working!

    From Microsoft´s Support (https://support.microsoft.com/contactus/) I've launched the Get Help app

    Then I've told the chatbot that I had problems with Hello Face, and then asked it to run the troubleshooter

    ... a minute after the Camera was finally recognized and Facial recognition working!  

    It's a shame that the troubleshooter is non mentioned anywhere else (it should be directly accessible from the Windows Settings application, as soon as it detects troubles!) 

    ... I hope this can save some time to anyone

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  2. Anonymous
    2021-05-15T18:00:15+00:00

    Amazing!  This worked after spending so much time on the other suggestions.  Thank you!!!

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  3. Anonymous
    2021-05-15T13:56:59+00:00

    This helped my case when windows reset my camera. Thank you very much

    My issue happens after I restored my laptop

    Tried all suggestion, just using this one and once get help app reset my camera and all worked..

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  4. Anonymous
    2021-05-04T06:59:16+00:00

    Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

    Image

    I already tried this options :

    "Procedure 1 :

    1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDrive 

     hear problem in 

     hello face  only 

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  5. Anonymous
    2021-05-03T01:20:14+00:00

    Perfect! Thank you.

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