Surface Pro 8 crashed during MS Teams and Zoom meetings

Anonymous
2022-06-29T19:33:07+00:00

Purchased new Surface Pro 8 from MS Store this April, exactly two months ago. Very frustrating as virtual meetings were the primary task that I bought this device in the first place. Have updated all drivers, searched online for fixes, and have a support ticket registered this AM. So far, no answers. Am back to using an old Mac Air for the meetings.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2023-01-11T16:31:56+00:00

    Hello,

    I am experiencing these same issues, though I have not seen any responses from the moderator on this thread in quite some time. When using my Microsoft Surface Pro 8 for Zoom meetings, if I have any additional windows open or programs running, my Surface fan first starts running extremely fast before the Surface goes to the blue screen and crashes.

    Please advise.

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  2. Anonymous
    2022-08-30T14:40:17+00:00

    Actually i am having the same issue as this person. My problem is that the computer totally shuts off and give me a message 'your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you'. It then gives me a QR code and reboots. Like the previous OP i bought this in order to do my virtual lessons.

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  3. Anonymous
    2022-12-02T07:11:49+00:00

    I have the same issue with a Surface Pro 8 running Windows 11 Home. AFter 2 service tickets and replacing / updating all drivers it still crashes - Blue screen with the frown face.

    Support first told me it was a camera issue, driver or hardware.

    I even swapped the device out and received a refurbished device. Still crashes on the new device.

    Microsoft, is there a solution to this issue in our future?

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  4. Anonymous
    2022-10-12T12:51:04+00:00

    Actually i've been told that it is a software incompatibility with windows 11.. Once they get that sorted out it will be ok, however, i do not have the time to wait.

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  5. Anonymous
    2022-10-05T08:57:20+00:00

    I got the same error twice and I only have the surface pro 8 for 8 days.

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