Surface Pro 6 Runs Slower in Dock

Anonymous
2019-04-09T02:47:14+00:00

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

  • Surface Pro 6, i7, 16gb
  • Win 10 10.0.17763 Build 17763
  • >300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Surface | Surface Pro | Power and battery

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-31T09:32:44+00:00

    I'm an unpaid volunteer and do not work for Microsoft. If you want background

    on what a Microsoft MVP is, see https://mvp.microsoft.com/en-us/Overview and for

    Volunteer Moderators see

    https://answers.microsoft.com/en-us/page/faq#faqWhosWho1 - I have been begging

    Microsoft for information on the throttling issue, the battery issues, etc. etc.

    • and asking them to post official acknowledgements and status. I can't do

    anything more than that.

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  2. Anonymous
    2019-08-30T19:57:43+00:00

    Oh... cool! Thanks for letting me know. So basically, this is typical Microsoft. One **** update with "some keyboard fix" and no still no update for a throttling problem, that has been here for months. Sometimes I do wonder - how comes they can make a new Surface device each year, but they can't fix a simple CPU governor issue for months. They don't give a **** about customers who already made a purchase or they hire **** developers? Or both?

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-30T16:04:35+00:00

    239.3301.139.0

    I finally got someone to tell me "This driver contains some keyboard fixes. "

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  4. Anonymous
    2019-08-30T00:33:52+00:00

    Don't know if this has anything to do with it, but because the throttling has to do with temperature (I understand it's thermal throttling), I placed a couple of 3x3 case fans that are USB powered next to the Dock - one blows on the dock and the other blows on the connector/space between the surface and its stand.  I've not had an issue for the past 30 hours.  No determinative, but worth a shot.

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  5. Anonymous
    2019-08-29T18:27:55+00:00

    239.3301.139.0

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