Surface Pro 6 gets stuck at 0.40GHz (While charging) (SOLVED)

Anonymous
2019-06-23T19:00:04+00:00

I'm posting to report a bug that seems to occur on rare occasions. Every once in a while my Surface Pro 6 gets stuck at 0.40GHz while it's plugged to the adapter but works fine on battery. I've had this issue occur about 4-5 times throughout the 6 months I've owned it. The only fix for this issue is re-installing the Surface Pro 6 firmware. I think it's more firmware related than hardware, or maybe the chip that holds the firmware is defective? Anyways, I thought I'd report this issue because it still needs fixing.

SOLVED - This was fixed with the latest (Nov) firmware update.

Surface | Surface Pro | Power and battery

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Anonymous
2019-10-25T03:04:31+00:00

Thank you for reporting the issue.  

A fix for this issue is currently available through our Release Preview ring in the Windows Insider Program.  When joining the Windows Insider program you will stay on a retail build of Windows, but get a sneak peek at on-going development of apps, drivers, and other quality updates.  As of the date of this post, Release Preview installs Windows 10 version 1909.  In addition, you will also receive prerelease updates for Surface before they are more broadly available.  The Windows Insiders program is designed exclusively for people who want to be involved in the process of trying out new updates before the final release to everyone.

To join the Windows Insider Program go to Settings> Update & Security > Windows Insider Program and click Get Started.  You will need to provide a Microsoft Account and when prompted choose Release Preview. You can always go to Settings> Update & Security > Windows Insider Program to opt out of receiving preview updates.  

This fix will be generally available through Windows Update as soon as it completes our quality testing.

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  1. Anonymous
    2020-01-21T16:35:06+00:00

    Hi, thanks for the quick reply. They are running 1809 Enterprise.

    We have already noted that 1903 onwards have rectified this issue however not all businesses, ours included are in a position to be rolling out 1903/1909 yet.

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  2. Anonymous
    2020-01-21T16:27:10+00:00

    The issue was fixed with the November firmware, thanks.

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  3. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2020-01-21T16:20:38+00:00

    What build of Windows is on these devices? Microsoft rolled out the fixme

    firmware in November for this issue.

    https://support.microsoft.com/en-us/help/4469841/surface-pro-6-update-history

    Surface - Firmware – 241.6.139.0

    Surface System Aggregator

    241.6.139.0 resolves an issue where the CPU will throttle down to .4GHz, and

    improves battery stability.

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  4. Anonymous
    2020-01-21T16:09:38+00:00

    Thank you for reporting the issue.  

    A fix for this issue is currently available through our Release Preview ring in the Windows Insider Program.  When joining the Windows Insider program you will stay on a retail build of Windows, but get a sneak peek at on-going development of apps, drivers, and other quality updates.  As of the date of this post, Release Preview installs Windows 10 version 1909.  In addition, you will also receive prerelease updates for Surface before they are more broadly available.  The Windows Insiders program is designed exclusively for people who want to be involved in the process of trying out new updates before the final release to everyone.

    To join the Windows Insider Program go to Settings> Update & Security > Windows Insider Program and click Get Started.  You will need to provide a Microsoft Account and when prompted choose Release Preview. You can always go to Settings> Update & Security > Windows Insider Program to opt out of receiving preview updates.  

    This fix will be generally available through Windows Update as soon as it completes our quality testing.  

    We have started to have this occur on our Corporate Surface Pro 6's so updating these to the Insider Program, or even 1909 really isn't a suitable response/solution.

    MS are trying their best to gain traction with Surface Devices in the Corporate Market but turning your back on anything bar the latest OS Version really isn't going to help matters. 

    Therefore what is your solution for corporate machines please?

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