69 questions with Microsoft 365 and Office | Subscription, account, billing | For business | iOS tags

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2 answers One of the answers was accepted by the question author.

Cannot sign in BC 365 on Phone and Ipad application

I just downloaded the BC 365 application from google store (my phone is android) and appstore (my Ipad is IOS). I'm trying to sign-in with my company account (which my company paid for the license) on my phone and Ipad, but the error was poped up I…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-09-03T07:34:11.54+00:00
Chompunut Rueangrit 20 Reputation points
edited the question 2026-09-11T08:56:39.9233333+00:00
Daniel-Vo 6,365 Reputation points Microsoft External Staff Moderator
1 answer

I am not able to add a Teams account to my iPhone

I had access to my work email and teams on my BYOD iPhone but that has been disconnected. I work for a startup with no IT support. The Authenticator requests adding this account again just disappears

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-08-26T17:05:07.23+00:00
Shubho Sengupta 0 Reputation points
answered 2026-08-26T17:30:23.0266667+00:00
Ivory 1,325 Reputation points Independent Advisor
1 answer

I cannot log into my microsoft365 for busines account and authenticator not working

I recently bought a new iphone air and macbook air. I tried to transfer via time machine my old macbook configuration and software. Everything works except microsoft products. I hand spent over 7 hours now trying to fix and over 10 calls to the stupid…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-08-25T05:47:12.57+00:00
Elliot Costello 0 Reputation points
answered 2026-08-25T06:08:28.6933333+00:00
Kien 1,385 Reputation points Independent Advisor
1 answer

Sole Global Admin locked out by MFA – error 399287 – phone support unreachable

Hello, I am the sole Global Administrator of the tenant dyrket.onmicrosoft.com, and I am completely locked out due to an MFA verification failure. I am requesting escalation to the Data Protection / Tenant Recovery team for an admin MFA reset, as all…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-08-17T17:30:16.9833333+00:00
Eilev Haukaas 0 Reputation points
edited the question 2026-08-17T17:59:09.1766667+00:00
Emily T 565 Reputation points Microsoft External Staff Moderator
1 answer

I can't access my work account. Authenticator was deleted from my old phone. There was no backup identification.

Hello, The Authenticator app remained on my old phone and was deleted. Other than that, I haven't defined any other login method no phone number or email. That's why I can't access the account. It asks for an Authenticator code, but since I can't access…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-08-14T01:48:44.28+00:00
Moore Bethany 0 Reputation points
answered 2026-08-14T01:57:41.11+00:00
Darren Bruce 1,490 Reputation points Independent Advisor
1 answer

How to contact real person

I am the only admin in my tenant, however, I have issue with my phone and I cannot pass the authentication to access to the account. I know that the only way is to contact the Data Protection Team. But when I call them, I cannot pass through the AI. Is…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-08-11T05:45:59.27+00:00
Ronsei William 0 Reputation points
answered 2026-08-11T06:06:31.0466667+00:00
Ana Le 2,595 Reputation points Independent Advisor
1 answer

Microsoft 365 Business Single Admin Blocked by Loss of Access to MFA (Authenticator)

I'm the only global admin of a Microsoft 365 Business tenant for an enterprise. The problem: My only multi-factor authentication method configured is Microsoft Authenticator. I reinstalled the app on a new device (same phone number as before), but now: …

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-08-10T06:15:27.9833333+00:00
Brown Oliver 0 Reputation points
answered 2026-08-10T06:32:53.6566667+00:00
BabybooHN 3,045 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Microsoft 365 Business sole administrator locked out due to loss of MFA (Authenticator) access

I am the sole global administrator for a Microsoft 365 Business tenant at a company. The problem: My only configured multi-factor authentication method is Microsoft Authenticator. I reinstalled the app on a new device (same phone number as before), but…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-08-02T20:39:45.78+00:00
G Seb 40 Reputation points
accepted 2026-08-05T02:53:07.1133333+00:00
G Seb 40 Reputation points
1 answer

iPhone email sign in

I can’t sign into my work account on my iPhone. All other devices are ok

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-07-31T09:59:39.3466667+00:00
Ken Shepherd 0 Reputation points
commented 2026-08-04T14:10:29.3933333+00:00
Helen Luu 2,865 Reputation points Independent Advisor
1 answer

Changing to business

Hi, I am trying to change over from a personal to a business Microsoft 365 account and just keep getting sent in loops. Modifying subscription only gives me personal options but I want to select from the business options. Is there a clear or simple way…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-07-29T09:03:25.72+00:00
Tara 0 Reputation points
commented 2026-07-30T07:12:37.1766667+00:00
Anonymous
2 answers

Cancel subscription

I have been trying to cancel the subscription since January 2025

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2025-07-29T15:54:01.4+00:00
Tora Jordan 0 Reputation points
edited a comment 2026-07-21T16:09:55.8666667+00:00
Ruby-N 13,320 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft authenticator app is not working on new i phone 17

i have a new i phone 17 and my Microsoft authenticator app is not working correctly and will not let me sign in to it. please reset it. Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-07-12T19:16:54.3633333+00:00
Mike S. Harper 0 Reputation points
edited an answer 2026-07-15T00:03:06.0166667+00:00
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator
1 answer

Hello, I need to remove a user of an email domain so that I can use this domain via godaddy

I’m trying to set up an email address using a domain that I own, but it says that someone is already using this domain. Godaddy have advised that I need to speak to microsoft to get this user or tenant removed.

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-07-11T10:37:25.47+00:00
Tom Jack 0 Reputation points
edited an answer 2026-07-11T11:37:35.8566667+00:00
Anonymous
2 answers

Microsoft authenticater

How can do sync microsoft authenticater on my devices (iPhone and iPad) without add every account separately pls.

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-07-05T09:49:12.18+00:00
عباس مشتاق علي عبد 0 Reputation points
edited an answer 2026-07-07T04:31:38.9033333+00:00
Anonymous
2 answers

Microsoft Authenticator is not working on any device

I purchased a new Ipad. I downloaded the app PowerPoint which I purchased. It prompted Microsoft authenticator and I had to download on my phone, Ipad, and laptop. It is not working on none of these devices. It keeps prompting a 2-digit number sequence…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-07-05T13:17:27.15+00:00
Dr Teneka G Miles 0 Reputation points
edited the question 2026-07-07T00:00:47.8733333+00:00
Anonymous
2 answers

Now deleted

This issue has been resolved. Please delete this post. Thank you.

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-02-24T13:52:13.38+00:00
Golden Management Advice 0 Reputation points
edited the question 2026-07-03T15:12:09.78+00:00
Golden Management Advice 0 Reputation points
1 answer One of the answers was accepted by the question author.

Authenticator app

I can not sign into my business account with the authenticator app. i will try and sign on on my computer and it ask for the number code and it doesn't show up on the app on my phone. I've tried calling a support number and its just a robot that doesn't…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-06-11T19:10:10.1633333+00:00
Anonymous
accepted 2026-06-11T21:50:52.11+00:00
Anonymous
1 answer

Billing error

When was my last billing,and what’s the status of my billing.because i got a deduction yesterday that am not aware of ..kindly assist on refund

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-06-06T14:53:50.3566667+00:00
OLIVER MBWATA 0 Reputation points
edited an answer 2026-06-06T15:25:16.41+00:00
Ryan-N 15,750 Reputation points Microsoft External Staff Moderator
2 answers

Duplicate Microsoft Account Issue – [Moderator note: Personally Identifiable Information removed]

Dear Microsoft Support Team, I am writing regarding an issue with my Microsoft account(s) linked to the email address**[Moderator note: Personally Identifiable Information removed]**  . I am currently being billed monthly for a Microsoft subscription,…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-06-01T10:53:40.4+00:00
Marilynn Wit 0 Reputation points
edited a comment 2026-06-04T08:04:44.84+00:00
HUSSAIN ALMAKRAMI 0 Reputation points
2 answers

Unable to Access Microsoft Teams Subscription and No Support Available

Dear Microsoft Support Team, I am writing to complain regarding an issue with my Microsoft Teams Phone subscription and the lack of support I have received. I purchased a normal Microsoft Teams Basic license along with an international calling/minutes…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-05-19T19:03:00.74+00:00
Ali Shayan 0 Reputation points
commented 2026-05-26T21:57:32.0666667+00:00
Anonymous