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2 answers

Copilot Chat unavailable on Web/Desktop but still works on Mobile

Hello, I'm experiencing an issue with Copilot. The problem affects both the web version and the Windows desktop app, but the mobile app still works normally. Symptoms: Opening Copilot shows Search instead of Chat. The New Chat option is no longer…

Microsoft Copilot | Other
asked 2026-09-14T02:34:05.3733333+00:00
Hojo Shizune 0 Reputation points
commented 2026-09-16T10:06:45.2466667+00:00
Carl-L 21,995 Reputation points Microsoft External Staff Moderator
1 answer

PlayReady SL3000 encrypted AAC has no audio / causes freezes

Microsoft Edge Version 153.0.4234.32 OS: Windows 11 build 26200.6899 GPU: NVIDIA RTX 5080 I’m debugging what looks like a Windows PlayReady / Media Foundation protected-audio issue. CANAL+ behavior: PlayReady SL3000 → 1080p available, but encrypted AAC…

Microsoft Edge | Audio and video playback | Windows 11
asked 2026-09-13T16:16:49.2266667+00:00
SpeaR 25 Reputation points
commented 2026-09-16T10:06:12.4866667+00:00
Carl-L 21,995 Reputation points Microsoft External Staff Moderator
1 answer

Unable to login as I forgot Microsoft authenticator details

I have subscription to microsoft 365 basic with a work/school account. It was created 6 months ago. Somehow MS authenticator app got uninstalled from my mobile. Now to login back it is asking for code and I am not able to generate it. I am locked out and…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T09:58:25.64+00:00
Divya Satya Koppula 0 Reputation points
answered 2026-09-16T10:05:57.54+00:00
Heimerdinger 385 Reputation points Independent Advisor
2 answers

I signed up for a free trial of Premium Copilot but it has not been applied to my laptop.

I signed up for a free trial of Premium Copilot but it has not been applied to my laptop. My laptop currently uses the profile of my old email and I used a new email for this Copilot upgrade. If this is causing the disconnect, what can I do to fix it?

Microsoft Copilot | Windows Copilot | Copilot+ PC
asked 2026-09-13T04:53:05.9333333+00:00
Carlene Ryan 0 Reputation points
answered 2026-09-16T10:04:45.9666667+00:00
Alex-L 12,570 Reputation points Microsoft External Staff Moderator
1 answer

windows activation

I recently bought a gaming pc from rent a center and its saying I need to activate windows. when i try to do it, it tells me no activation key is found on my machine but I'm using windows 11 now its saying I need to purchase a copy of windows to get a…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-15T23:53:42.7566667+00:00
patrick johnson 0 Reputation points
commented 2026-09-16T10:01:11.0666667+00:00
Neil D 34,295 Reputation points Volunteer Moderator
1 answer

Had Windows on a computer that was struck by lightning and destroyed.

Hello, I had a desktop computer that originally started with a paid version of Windows 7. I updated over the years to Windows 9 or 10 (not sure). My house was hit by lightning last week and that computer was destroyed. I've built a new desktop and…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-16T00:26:32.8266667+00:00
Douglas Fishman 0 Reputation points
commented 2026-09-16T09:58:42.68+00:00
Neil D 34,295 Reputation points Volunteer Moderator
2 answers

Automatic replies only to emails outside the organization?

Hello, I need to set up automatic replies for a shared mailbox. However, only for external emails, it doesn't matter for emails within the organization. There is an option for automatic forwarding in the Admin Center. I can even set it to send a…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,407 questions
asked 2026-06-26T11:38:14.2066667+00:00
Michal Rama 40 Reputation points
commented 2026-09-16T09:55:40.8833333+00:00
Mareo 0 Reputation points
1 answer

Windows 11 got deactivated after a cpu change troubleshooter says it doesnt detect any devices linked to my account for reactivating

I recently upgraded my cpu from an athlon 3000g to the ryzen 5 5600x to upgrade my cpu i also did a bios update. I just recently upgraded it and while i was using my pc yesterday windows was still activated but when i turned on my pc today it seems to…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-12T23:39:35.42+00:00
Brick D 0 Reputation points
commented 2026-09-16T09:54:25.1533333+00:00
Neil D 34,295 Reputation points Volunteer Moderator
2 answers

Confusion between a shared mailbox and a distribution list

Hi, in my previous workplace, about 40 of us were a part of multiple group email addresses, wherein we could send a mail using that group email address to external email adds and when anyone mailed that group, the mail would come into our inbox. Trying…

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

1,007 questions
asked 2026-09-15T06:45:21.52+00:00
Intertek 0 Reputation points
commented 2026-09-16T09:53:35.9133333+00:00
Hani-Ng 1,415 Reputation points Independent Advisor
1 answer

Copilot Block

Is there a way to permanently block that useless Microslop called copilot from ever being on my pc? not a single person likes or wants it.

Microsoft Copilot | Windows Copilot | App
asked 2026-05-29T21:55:58.97+00:00
Jack 5 Reputation points
commented 2026-09-16T09:52:44.9166667+00:00
asheera 0 Reputation points
1 answer

I require a Tax Invoice

I require a Tax Invoice. I am only shown an Order Overview for an Office Family subscription. Where to find a Tax invoice?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T09:50:22.0366667+00:00
Kahle 0 Reputation points
answered 2026-09-16T09:50:37.3633333+00:00

AI answer

2 answers One of the answers was accepted by the question author.

MS Teams updates in VDI are disabling Microphone Access

We are a VMware Shop running VDI workstations. Teams is optimized via Omnissa/Slimcore. When users got the updated Slimcore-capable optimization, for some reason, Microsoft is defaulting the Security & Privacy settings for the mic on the Client side…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-08-13T14:51:08.9433333+00:00
Jim Bennett 20 Reputation points
commented 2026-09-16T09:49:22.46+00:00
SASTRE Alejandro 0 Reputation points
1 answer

the search bar in outlook has stopped working

The search bar at the top of Outlook calendar and email no longer works.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-08-27T09:49:34.62+00:00
Michael Balston 0 Reputation points
commented 2026-09-16T09:49:11.8366667+00:00
Shay 0 Reputation points
1 answer

Domain Indexed in Bing Webmaster Tools but Not Appearing in Public SERP

Hi Microsoft & Bing Webmaster Support Team, My website [--PII REMOVED --] is verified and indexed in Bing Webmaster Tools: Index Status: All 1,800+ URLs are showing "Indexed successfully" with 0 crawl errors. HTTP Status: All pages…

Bing | Bing Webmaster Tools
Bing | Bing Webmaster Tools

A Microsoft service that provides website owners with tools to monitor, analyze, and optimize their site's performance in Bing search results.

455 questions
asked 2026-09-02T11:02:40.49+00:00
NationRules 0 Reputation points
edited the question 2026-09-16T09:48:44.3066667+00:00
JuliaMarvin 22,710 Reputation points Volunteer Moderator
0 answers

I was accepted into the startup program, and I cannot claim my credits. Can you help me with who to contact so I can start claiming my credits?

I was accepted into the startup program, and I cannot claim my credits. Can you help me with who to contact so I can start claiming my credits?

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

752 questions
asked 2026-09-16T09:40:23.23+00:00
Frederik Bjørnbak 0 Reputation points
2 answers

why cant open my axcel book

whenever i open my excel book its sent msg to me repair it but how can i solve this

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-16T09:02:51.41+00:00
jay khodiyar 0 Reputation points
answered 2026-09-16T09:39:48.96+00:00
GsN5034 - IA 77,085 Reputation points Independent Advisor
2 answers

Request a call

Request a call regarding billing charge for account locked out of

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T09:04:29.24+00:00
Brenda Sinclair-Jones 0 Reputation points
answered 2026-09-16T09:38:47.7933333+00:00
DaveM121 932.4K Reputation points Independent Advisor
1 answer

PL 300 exam

i have scheduled PL300 exam today (16th Sep at 10.45 AM) but still i didn't get the link

Community Center | Not monitored
asked 2026-09-16T04:58:23.4966667+00:00
Perumal Elancgoan 0 Reputation points
answered 2026-09-16T09:37:44.6033333+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
1 answer

KERNEL SECURITY CHECK FAILURE (0x139)

I am experiencing repeated random BSODs with the stop code KERNEL_SECURITY_CHECK_FAILURE (0x139) on my HP OMEN laptop. In event viewr i checked the BugcheckCode 313 The crashes happen randomly, mostly while using Eclipse for Java development, but they…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-10T09:44:02.7366667+00:00
Aryan 0 Reputation points
commented 2026-09-16T09:37:30.1466667+00:00
Aryan 0 Reputation points
1 answer

Locked out of Azure AD tenant as sole Global Admin after iPhone restore wiped Authenticator registration

I am unable to access my Azure AD / Microsoft Entra tenant because MFA cannot be completed. The situation: I restored my iPhone which wiped the Microsoft Authenticator app registration for this account I am the sole Global Administrator on the tenant …

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T08:53:44.4666667+00:00
Martyn Lawson 0 Reputation points
answered 2026-09-16T09:35:52.71+00:00
JeseminQH 600 Reputation points Independent Advisor