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94 answers

Updating to Windows 10 version 1803 freezes on the Windows logo upon reboot

I've tried using Windows Update, repairing Windows update, using Windows Media Tool to create a bootable USB for a clean install, unplugging all peripherals including mouse and keyboard, reseting BIOS settings to defaults. No matter what I try, when…

Windows for home | Windows 10 | Install and upgrade
asked 2018-05-03T03:35:15+00:00
Anonymous
94 answers

The windows 10 fall upgrade 1709 fails after about 45% mark.. Then gives an error message and returns system to 1703

I have tried all the suggestions on my laptop to complete the upgrade to fall creators 1709.   I have tried the trouble shoot the upgrade (It always fins registry errors after the update...  I run it a couple of times and the second time the registry…

Windows for home | Windows 10 | Windows update
asked 2017-11-30T19:59:13+00:00
Anonymous
94 answers

Malicious Software Removal Tool in Win10 Home won't run

I am running Windows 10 Home 64bit. I used to run the Malicious Software Removal Tool, but, all of a sudden, it doesn't run any more. I've downloaded the most up to date version available from the MS website. I've tried running it as Admin as well. But,…

Windows for home | Windows 10 | Security and privacy
asked 2017-06-12T20:10:34+00:00
Anonymous
94 answers One of the answers was accepted by the question author.

Minecraft Windows 10 Edition Lost Worlds

Hello All, Recently, I have had troubles with my Minecraft Windows 10 Edition freezing up every 20 or so minutes. Since this was a huge nuisance, I contacted Microsoft support and they told me to do some things, including uninstalling Minecraft W10E. I…

Windows for home | Windows 10 | Gaming
asked 2017-01-30T01:16:17+00:00
Anonymous
94 answers

MSN Weather - Help Hub

If you have no issues with the MSN App for Windows Phone App but simply want to learn how to use the MSN Weather WP App, please go to **MSN Weather Help** This Help hub page serves as a means for the MSN Weather Engineering team to also interact with our…

Windows for home | Other | Apps
asked 2015-02-18T05:23:00+00:00
Anonymous
94 answers One of the answers was accepted by the question author.

How do I stop Windows 8.1 Upgrade message?

In Windows Pro with Media Center 64-bit version, I opened the Windows Store and clicked on Windows 8.1 Upgrade just to see the details.  I did not click on the Download button at all.  Now there is a pop-up window every so often that shows "Windows…

Windows for home | Previous Windows versions | Install and upgrade
asked 2013-10-21T00:39:08+00:00
Anonymous
94 answers One of the answers was accepted by the question author.

DISM /restoreHealth fails with 0x800f081f AFTER 8.1 update successfully installed

I'm concerned about having a machine in a broken state going forward, though. here's what I ran: C:\Windows\Logs\CBS>dism /online /cleanup-image /restoreHealth Deployment Image Servicing and Management tool Version: 6.3.9600.17031 Image Version:…

Windows for home | Previous Windows versions | Performance and system failures
asked 2014-04-11T16:18:28+00:00
Anonymous
94 answers One of the answers was accepted by the question author.

windows 8 stuck in restart loop 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

My laptop was working fine last night, however I left it on and unplugged and it died. This morning I am getting an endless loop of 'Your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'…

Windows for home | Previous Windows versions | Performance and system failures
asked 2013-04-12T09:37:47+00:00
Anonymous
94 answers One of the answers was accepted by the question author.

How do I keep Windows 8 from logging me out all the time?

After awhile Windows 8 keeps logging me out. then I have to click then re-enter my password every time. How can I disable this? I only have one user account and will not have any others.

Windows for home | Previous Windows versions | Email and communications
asked 2012-11-08T23:37:17+00:00
Anonymous
94 answers One of the answers was accepted by the question author.

How do you delete items in your "favorites" list?

I have a "favorites" listed on my toolbar, but there are several items in it that I would like to delete.  But ... I don't know how to.  Would someone please tell me how, in a language an elderly, non computer savy, person could understand? …

Windows for home | Previous Windows versions | Accessibility
asked 2010-01-02T03:10:56+00:00
Anonymous
94 answers

Surface Pro 4 Pen needs to be re-bluetooth paired after waking up/turning on surface

Hello,  My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked.  It still shows up as a connected device in the bluetooth settings, and still…

Surface | Accessories | Surface Pen
asked 2016-10-26T22:13:22+00:00
Anonymous
94 answers One of the answers was accepted by the question author.

How to update to 8.1

How do I update my Surface RT to Windows RT 8.1? Thanks, Josh_F

Surface | Other
asked 2013-10-17T12:50:21+00:00
Anonymous
94 answers One of the answers was accepted by the question author.

How do I activate Windows on a Surface RT?

Hi. I have had a surface rt for a week and have been on a wifi network everyday to try and activate it so I can actually use the apps. I have done everything that the instructions told me to do, but every time I push 'Activate' it comes up with 'windows…

Surface | Other
asked 2013-08-13T22:07:16+00:00
Anonymous
94 answers One of the answers was accepted by the question author.

Surface RT ignores my modified Power Options plan settings

Under "Power Options" I changed the plan settings for when "Plugged in".  I selected 5 hours under "Put the computer to sleep".  It ignores this setting entirely and puts the tablet to sleep after 2 minutes.  Yes I tested…

Surface | Other
asked 2012-10-31T23:45:20+00:00
Anonymous
94 answers One of the answers was accepted by the question author.

New battery replacement cost from MS?

Does anyone know how much Microsoft charges to replace the battery in the Surface/Pro? I just bought a Pro model with the extended warranty, but would really like to know.  I can't seem to find anything about it thus far.  Because, eventually the battery…

Surface | Surface Pro | Install and update
asked 2013-02-21T23:02:43+00:00
Anonymous
93 answers

Device management notification

This suddenly popped out of a device. What does this mean? What should we do? "mddprov account has removed your workplace account and deleted all of the information associated with your workplace account (including business apps, password…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2023-03-29T09:23:04+00:00
Anonymous
93 answers

Lock File Problems with Access 16.0.13801.21086

On 12/14/2021, SemiAnnual Enterprise channel updated to version 16.0.13801.21086. This is causing several strange behaviors in Microsoft Access. For example: Create a new Access database on a network drive or open an existing database from a network…

Microsoft 365 and Office | Access | For business | Windows
asked 2021-12-14T12:18:17+00:00
Anonymous
93 answers One of the answers was accepted by the question author.

Mail Flow - External Message Warning HELP

Hello! I'm trying to setup a mail flow rule for external email messages from non-organization addresses. I have it setup great, however I have it coded so that it displays the yellow background, red boarder etc and it displays perfect in a sample code…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2019-02-11T17:13:35+00:00
Anonymous
93 answers One of the answers was accepted by the question author.

Outlook - Scrolling Issue

Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook. Here's what happens; User opens an email (or replies to an email). Then the user tries to scroll to the top of the inbox (sorted by…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2017-05-11T15:46:39+00:00
Anonymous
93 answers One of the answers was accepted by the question author.

Screen flickering in Powerpoint presentation on new MacBook Pro 13 Touch Bar

Hi, Im running Office 365 2016 on a new MacBook 13 Pro touch bar, under Sierra 10.12.1. Im faced with a flickering screen when running a powerpoint presentation in presentation mode. So far I've tried just about every thing, even wiping the entire disc…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2016-11-25T22:40:48+00:00
Anonymous