Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,063 questions
2 answers
my account says it isn't active
I have a microsoft account that I have used for several years and am billed for monthly, currently my account won't let me do anything but view documents. This problem has just started in the past few weeks, it has occurred in excel and word. I have…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked
2026-09-10T03:36:03.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 17%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
matt nelson
0
Reputation points
commented
2026-09-13T08:12:32.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
26,960
Reputation points Microsoft External Staff
Moderator
2 answers
My group E-Mail is suddenly called spam
I have been sending a group e-mail to the same group for about ten years and just within the past week has Hotmail decided that my e-mails are spam and refused to deliver them to the addressees. The group has grown to about 18 people but the problem…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,873 questions
asked
2026-09-12T01:38:50.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 53%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Charles Glass
0
Reputation points
commented
2026-09-13T08:11:35.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,025
Reputation points Microsoft External Staff
Moderator
3 answers
Adobe Acrobat is not converting documents into PDF's
My Adobe Acrobat is not converting my Word documents into PDF's. Please fix this issue.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,178 questions
asked
2026-09-12T01:22:43.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 16%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Rev. Dr. Sonia King
0
Reputation points
commented
2026-09-13T08:11:25.15+00:00
Thomas4-N
22,025
Reputation points Microsoft External Staff
Moderator
1 answer
I can not open outlook office 365
When I open ms365 office, outlook, I am being asked to sign in and sign in fails
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,178 questions
asked
2026-09-10T04:54:12.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 78%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Joel Galvin
0
Reputation points
commented
2026-09-13T08:10:58.39+00:00
Kai-H
26,960
Reputation points Microsoft External Staff
Moderator
2 answers
Embedding a if formular with a sum formular
I want to embed a questions if B4 and B6 are empty then add all the correct cells in B6 thru Q6 compared to B4 thru Q4 otherwise show a 0
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,937 questions
asked
2026-09-11T23:17:05.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 28.000000000000004%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Ronnie Jordan
0
Reputation points
commented
2026-09-13T08:10:49.79+00:00
Thomas4-N
22,025
Reputation points Microsoft External Staff
Moderator
2 answers
Complete loss of Excel Workbook
Good morning. I had an Excel workbook on the system called 'day share trading'. I used it regularly. Yesterday I went to use it, and it has completely disappeared, including the short cut. i have looked in the recycle bin etc., followed all the…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,937 questions
asked
2026-09-09T23:28:50.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 25%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFG%3C/text%3E%3C/svg%3E)
Frank Granziera
0
Reputation points
commented
2026-09-13T08:10:01.3366667+00:00
Kai-H
26,960
Reputation points Microsoft External Staff
Moderator
2 answers
Why is copilot for powerpoint refusing to use the specific skill written for it by copilot
It keeps overriding my explicit instructions and making it up instead. I literally telling it when to work, what template to use, how to execute and it is ignoring all of it.
Microsoft Copilot | Other
2,169 questions
asked
2026-09-11T02:30:08.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 99%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA3%3C/text%3E%3C/svg%3E)
AlesandraBlakeston-3369
0
Reputation points
commented
2026-09-13T08:08:30.21+00:00
Thomas4-N
22,025
Reputation points Microsoft External Staff
Moderator
2 answers
stuck in microsoft family
I am stuck in a Microsoft Family all alone, I am not an Organizer and I cannot get out. My birthday shows on my profile as 12/6/2000, but for some reason I am a minor. It says I can't use the Minecraft chat unless a parent changes my settings in my…
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
1,077 questions
asked
2026-09-11T01:13:48.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 4%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Megan Wehlau
0
Reputation points
commented
2026-09-13T08:08:18.1666667+00:00
Thomas4-N
22,025
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
how do i link my 2 accounts so i can transfer emails between them in the new outlook?
I cannot transfer emails between my 2 outlook accounts in the new outlook. I have been told there is a procedure for this. Please send me the procedure. Thank you
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,053 questions
asked
2026-09-10T21:44:11.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 17%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Dave Sauter
21
Reputation points
recommended
2026-09-13T08:01:40.09+00:00
Stefan Blom
352.5K
Reputation points MVP
Volunteer Moderator
1 answer
Outlook will not refresh
UTC Date: REMOVED PII Client Id: REMOVED PII Session Id: REMOVED PII Client Version: 20260821009.13 BootResult: fail Back Filled Errors: Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,779 questions
asked
2026-09-09T15:02:58.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 32%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Randy Ridenour
0
Reputation points
commented
2026-09-13T07:58:03.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
10,820
Reputation points Microsoft External Staff
Moderator
1 answer
Hebrew isnt working on microsodt translator
Hebrew isnt working on microsoft translator keeps saying connection error but all the other languages work
Microsoft 365 and Office | Translator | For home
Microsoft 365 and Office | Translator | For home
A powerful, cloud-based language translation tool developed by Microsoft.
29 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 82%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
2 answers
Windows 11 PC running slowly after recent update
My Windows 11 PC became slow after a recent update. Apps take longer to open, and startup is delayed. How can I fix this?Windows 11
Windows for home | Windows 11 | Performance and system failures
32,485 questions
asked
2026-09-13T07:18:12.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 95%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Austin Nkomo
0
Reputation points
answered
2026-09-13T07:53:16.1533333+00:00
DaveM121
933.8K
Reputation points
Independent Advisor
1 answer
Stuck on "You don't currently qualify for a sandbox subscription" for 3+ days, profile complete, GitHub linked
I joined the Microsoft 365 Developer Program and my dashboard shows "Thank you for joining. You don't currently qualify for a Microsoft 365 Developer Program sandbox subscription." This has persisted for 3+ days with no change. My profile is…
Microsoft 365 and Office | Development | Microsoft 365 Developer Program
Microsoft 365 and Office | Development | Microsoft 365 Developer Program
A free program from Microsoft that provides developers with the tools, resources, and sandbox environments needed to build solutions for Microsoft 365.
981 questions
asked
2026-09-13T04:43:05.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 69%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Joshua Thompson
0
Reputation points
edited an answer
2026-09-13T07:45:05.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 45%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Hani-Ng
1,655
Reputation points
Independent Advisor
2 answers
Laptop speaker not working
My laptop speaker is not working at all. In the bottom right hand corner it has a speaker symbol with a x and on settings it wont let me turn up the volume and fixed at the bottom.
Windows for home | Windows 11 | Devices and drivers
24,446 questions
asked
2026-09-11T20:01:17.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 70%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Michael Redfearn
0
Reputation points
answered
2026-09-13T07:32:16.5433333+00:00
Kapil Arya
38,471
Reputation points
Volunteer Moderator
2 answers
Motherboard has died
How do I activate Windows 11 when I install a new motherboard?
Windows for home | Windows 11 | Licensing and activation
5,317 questions
asked
2026-09-12T08:29:49.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 43%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mik
0
Reputation points
answered
2026-09-13T07:30:34.4333333+00:00
Kapil Arya
38,471
Reputation points
Volunteer Moderator
1 answer
Cancelled pre order and charged it want refund
I pre ordered mw4 and I cancelled it and was still charged for it and I want a refund
Bing | Other
Bing | Other
Miscellaneous topics that do not fit into specific categories.
1,551 questions
asked
2026-09-13T06:50:15.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 6%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Tyler tourond
0
Reputation points
answered
2026-09-13T07:26:17.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
85,325
Reputation points
Independent Advisor
2 answers
how to get sound on my laptop
My system says there are no output devices and I do not get sound when trying to play youtube or other videos
Windows for home | Windows 11 | Settings
10,092 questions
asked
2026-09-12T18:25:35.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 68%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Christa Dub
0
Reputation points
answered
2026-09-13T07:23:54.2833333+00:00
Kapil Arya
38,471
Reputation points
Volunteer Moderator
2 answers
unable to send emails to a group of people
I have been trying to send minutes of a meeting to twelve people and i keep getting message from postmaster general saying that they have failed to be delivered
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,873 questions
asked
2026-09-12T17:31:56.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 13%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
bill jones
0
Reputation points
answered
2026-09-13T07:23:30.1233333+00:00
Hornblower409
15,510
Reputation points
3 answers
camera not wroking
my ASUS laptop camera not working showing error ERROR : 0xA004244<No cameras are Attached>
Windows for home | Other | Devices and drivers
6,834 questions
asked
2026-09-13T03:27:34.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 42%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
deekshitha k v
0
Reputation points
answered
2026-09-13T07:21:46.0333333+00:00
Kapil Arya
38,471
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Is this a genuine Microsoft Product?
Hello I'm looking to buy MS Office with lifetime access, and this particular item on Amazon gives away the 2021 Professional version for very little compared to what's advertised on microsoft store. I'm worried that it might not be genuine. …
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,178 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 64%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER7%3C/text%3E%3C/svg%3E)