Microsoft Advertising | Accounts, profiles, and login | Account access
Managing permissions and login credentials to access Microsoft Advertising accounts
269 questions
0 answers
[Microsoft Advertising] Manager Account K******Z7T - System bug blocking 6-month re-appeal window (Requesting Escalation)
I recently set up a UK-based e-commerce store (DSJ Dog Designs) selling dog-themed canvas wall art and apparel. I created a Microsoft Advertising account and imported an active campaign from Google Ads, where my business is already fully verified and…
Microsoft Advertising | Accounts, profiles, and login | Account access
asked
2026-09-16T15:14:03.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 43%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGD%3C/text%3E%3C/svg%3E)
Gary Docherty
0
Reputation points
edited the question
2026-09-16T16:10:17.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 61%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Marvin
160
Reputation points Microsoft External Staff
Moderator
0 answers
authenticator app
lost my phone. have a new one how on earth make the authenticator app to work?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,499 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 84%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
Users can’t add Copilot agents or bots to Teams chats – where should I look?
Hi everyone, we are currently rolling out Copilot for everyone and came across this feature: https://support.microsoft.com/en-us/office/copilot-in-teams-chats-2c613de4-cd26-4ae3-9e4b-6905d745d991 But we ran into a situation where users could neither add…
Microsoft Copilot | Other
2,178 questions
asked
2026-03-10T12:56:06.6566667+00:00
StephanG
846
Reputation points
commented
2026-09-16T15:59:44.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 43%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Carter, Antonette
0
Reputation points
1 answer
Can't sign into the authenticator app because it needs to authenticate itself
I can't believe that this issue is even possible with a company as big as Microsoft, but: I'm trying to sign in to the Microsoft Authenticator app with my work email In doing so, it says I need to verify my identity by approving a request on the…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,499 questions
asked
2026-02-27T18:10:39.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 23%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Austin B
5
Reputation points
commented
2026-09-16T15:56:54.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 0%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Classic Vision Pools
0
Reputation points
2 answers
I was billed twice for my subscription
I was billed twice for my subscription. How do I get a refund?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,090 questions
asked
2026-09-16T15:18:27.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 86%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Linda Staton
0
Reputation points
answered
2026-09-16T15:55:39.3833333+00:00
DaveM121
933.9K
Reputation points
Independent Advisor
2 answers
i need to discuss a possible scam, message from microsoft
I received a message claiming to be from Microsoft concerning a paypal payment of over $500 to an email account that is not mine. Asking me to respond if it wasn't genuine, but I don't want to access any links. Is ******@microsoftonline.com a genuine…
Microsoft Edge | Profile, sync, and sign in | Previous Windows versions
Microsoft Edge | Profile, sync, and sign in | Previous Windows versions
Managing profiles, sync settings, and sign-in options in Edge on older Windows versions
35 questions
asked
2026-09-16T13:42:05.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 49%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
peter matthews
0
Reputation points
answered
2026-09-16T15:54:59+00:00
Bulldog
4,645
Reputation points
1 answer
Empty test result ab-100
https://learn.microsoft.com/en-us/credentials/certifications/exams/ab-100/practice/assessment?assessment-type=practice&assessmentId=1815645847&practice-assessment-type=certification Hello, I get empty state after finished test
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,985 questions
asked
2026-09-16T12:53:56.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 70%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Artem Savchenko
0
Reputation points
answered
2026-09-16T15:54:49.5+00:00
Julian Sharp
43,861
Reputation points
2 answers
One of the answers was accepted by the question author.
Recommended technologies for creating a dashboard of ongoing jobs.
I'm looking for recommendations on technologies to use for the following project. I need to create a dashboard of summarized job data from a network of hundreds of users. Our current application is used in the field for inputting and tracking job costs…
Azure Data Factory
Azure Data Factory
An Azure service for ingesting, preparing, and transforming data at scale.
12,204 questions
asked
2024-05-09T14:00:50.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 77%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
COW Farmer
40
Reputation points
accepted
2026-09-16T15:54:20.8266667+00:00
COW Farmer
40
Reputation points
2 answers
Sole Global Administrator locked out by MFA – Error 399287 – phone support IVR disconnects
I am the sole Global Administrator of a Microsoft 365 / Microsoft Entra tenant. My username and password are correct, but my only available MFA method is SMS and it fails with Error Code 399287. There is no second Global Administrator and no alternate…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,221 questions
asked
2026-09-15T21:52:16.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 18%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Micaela Rosa
0
Reputation points
commented
2026-09-16T15:51:45.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 32%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jay1 Tran
1,205
Reputation points
Independent Advisor
2 answers
in microsoft 365 Excel and Word are showing grey cells
microsoft 365 is no longer working for us. when i want to safe my workings in Excel and Word the "save" button is grey.
Microsoft 365 and Office | Excel | Other | Windows
Microsoft 365 and Office | Excel | Other | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
3,717 questions
asked
2026-09-16T15:14:06.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 20%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Eamon Cotter
0
Reputation points
answered
2026-09-16T15:47:00.27+00:00
DaveM121
933.9K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Human Support Request – Recovery of Old Blocked Account
I am writing to request a manual verification and access recovery for my personal Hotmail/Microsoft account, created during my teenage years. The access to my account was blocked between the years 2020 and 2022 due to automated security systems. The…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,894 questions
asked
2026-09-16T14:59:40.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Maryna Cardoso Santos
20
Reputation points
commented
2026-09-16T15:46:55.1+00:00
Maryna Cardoso Santos
20
Reputation points
1 answer
The momen I turn HDR on, monitor screen goes completely black.
Hi, I have MSI katana laptop with Nvidia RTX 3060 gpu and Gigabyte Aorus F048U 4k 120hz monitor. I have latest Windows 11 home 25H2 build. All graphics drivers and everything else are up to date. The problem I'm facing is that when I toggle HDR on the…
Windows for home | Windows 11 | Display and graphics
5,339 questions
asked
2026-03-05T17:26:04.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 8%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Sensejusas
5
Reputation points
commented
2026-09-16T15:45:38.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 30%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKZ%3C/text%3E%3C/svg%3E)
Karl Zachry
0
Reputation points
2 answers
it wont let me save to my files
it wont let me save my template to my files to submit it in my drop box for my college assignament
Microsoft 365 and Office | Word | For education | MacOS
Microsoft 365 and Office | Word | For education | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
1,386 questions
asked
2026-09-15T00:57:16.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 23%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mohamadali Saad
0
Reputation points
commented
2026-09-16T15:39:17.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 28.000000000000004%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alina Le
5,325
Reputation points
Independent Advisor
2 answers
unable to renew AI-102
i got an email to renew my certificate but now i am unable to do so.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,985 questions
asked
2026-09-16T12:58:09.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWN%3C/text%3E%3C/svg%3E)
Wazida Naashit Ansari
0
Reputation points
answered
2026-09-16T15:38:59.9266667+00:00
Julian Sharp
43,861
Reputation points
2 answers
Spelling correction in my profile name
Hi, There is a spelling mistake in my profile name. How can I change or update it?
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,985 questions
asked
2026-09-16T13:00:25.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 39%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sakthi Muthu Kumar
0
Reputation points
answered
2026-09-16T15:37:53.2766667+00:00
Julian Sharp
43,861
Reputation points
4 answers
My Certificate is expiring and I am not able to find the renew option , please help asap before the exam expire .
My Certificate is expiring and I am not able to find the renew option , please help asap before the exam expire .
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,985 questions
asked
2026-09-16T13:21:42.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 63%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Azaz Naeem
0
Reputation points
answered
2026-09-16T15:36:39.0066667+00:00
Julian Sharp
43,861
Reputation points
1 answer
Fatal Error from Microsoft Defender
Hey!! Microsoft is sending me notification "Turn on virus protection" -> "Virus protection is turned off. Tap or click to turn on Microsoft Defender Antivirus" Obviously it is already on and when clicking, it just open the MS…
Windows for home | Windows 11 | Security and privacy
8,734 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 34%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
Renewal - Certification
Hello Team, Good day Just want to know if I can still take the renewal for my 2 certification? Regards, Jeem
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,985 questions
asked
2026-09-16T14:25:07.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 4%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jeem Daniel Barcial
0
Reputation points
answered
2026-09-16T15:34:14.32+00:00
Julian Sharp
43,861
Reputation points
2 answers
Unable to install Windows Security Update (KB5129195) (26200.9457)
Unable to install Windows Security Update (KB5129195) (26200.9457) with Install error Install error - 0x800f0831. I have tried several times. I am also unable to do the troubleshooter.
Windows for home | Windows 11 | Windows update
15,570 questions
asked
2026-09-16T15:04:22.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 17%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Robin Gallardo
5
Reputation points
answered
2026-09-16T15:33:02.78+00:00
Ramesh
181.8K
Reputation points
Volunteer Moderator
2 answers
Sole Global Administrator locked out by MFA — Tenant Recovery required
I am the sole Global Administrator of my Microsoft 365 tenant. My password works and I have successfully reset it, but Microsoft Authenticator MFA no longer works. Push notifications do not arrive, verification codes are rejected, and “Sign in another…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,221 questions
asked
2026-09-14T13:40:58.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 14.000000000000002%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Andrei Matylevich
0
Reputation points
commented
2026-09-16T15:29:49.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 33%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lin v
1,380
Reputation points
Independent Advisor