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Need Assistance with Microsoft 365 Global Admin Account Access

Dear Microsoft Team, I need your assistance with a Microsoft 365 issue. I am the Global Administrator of a Microsoft 365 trial tenant. Unfortunately, I accidentally cleared the data from my Microsoft Authenticator app and have lost access to the MFA…

Community Center | Not monitored
asked 2026-06-10T18:46:22.71+00:00
Noor Khan 0 Reputation points
edited the question 2026-06-16T19:40:00.7133333+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

authenticator issue

new phone now i cannot log into authenticator, Cannot log into my GM catalog

Community Center | Not monitored
asked 2026-06-10T18:30:28.2633333+00:00
Reynolds, Rich 0 Reputation points
edited the question 2026-06-16T19:39:14.67+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

locked out of my tenant due to conditional access

I have a global policy on all user and cant login due to Conditional access policy. Can you help remove it?

Community Center | Not monitored
asked 2026-06-09T20:18:17.61+00:00
Mike Veschi 0 Reputation points
edited the question 2026-06-16T19:37:48.9733333+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

Can't log in to anything, Outlook email on desktop, Outlook email on mobile, or Authenticator App (Entrada ID)

When I try to log in to my business account, I keep getting asked for a code from my Microsoft Authenticator App. In the app, my email account is listed with Microsoft Entrada ID. There are no codes. When I go into it, it tells me to "use this…

Community Center | Not monitored
asked 2026-06-04T20:16:09.33+00:00
Zayani Mandigo 0 Reputation points
edited the question 2026-06-16T19:37:02.7666667+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

Need help deleting an Entra Tenant created with my personal account.

I created a Microsoft Entra tenant with my personal Outlook account. I don’t have Global Admin access and need help deleting the tenant. I created it correctly the second time around and I am submitting this inquiry from the correct account that is…

Community Center | Not monitored
asked 2026-06-02T17:22:59.0033333+00:00
Sharon Nyamboli 0 Reputation points
edited the question 2026-06-16T19:36:39.5233333+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

Global admin acc locked out as in the new phone does not retain the credentials in authenticator app.

My Global admin acc is locked out and stuck at MFA because my new phone did not retain the MFA authentications in the authenticator app. I have opened the ticket and had been waiting to hear as I actively use this tenant for my everyday work. PII Have…

Community Center | Not monitored
asked 2026-06-09T18:55:09.9166667+00:00
Test_acc 0 Reputation points
edited the question 2026-06-16T19:35:46.47+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

my authenticator app is not providing a code for my eventbrite account

my authenticator app is not providing a code for my eventbrite account like it used to, now I cant get into eventbrite

Microsoft Security | Microsoft Authenticator
asked 2026-06-16T19:35:20.1266667+00:00
Sheila Black 0 Reputation points
answered 2026-06-16T19:35:32.85+00:00

AI answer

1 answer

MFA login error attempting az cli command after successful MFA login

I'm attempting to run: az containerapp update --name some-container-app-name --resource-group some-resource-group --yaml some-yaml-config.yaml and when submitting that command the response is: (RequestDisallowedByAzure) Resource 'some-resource-name'…

Community Center | Not monitored
asked 2026-06-05T20:26:24.4933333+00:00
robertmglynn 1 Reputation point
edited the question 2026-06-16T19:34:42.3166667+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

Awaiting Authentication Reset Approval for Sole Admin Business Account - days gone by with mixed messages from calls and emails

Wondering if anyone else is going through the same thing. On Tuesday I realised my Microsoft Authenticator stopped working for my business account - it is connected to my new phone app after getting a new phone but something has bugged and it needs…

Community Center | Not monitored
asked 2026-06-05T20:13:53.5666667+00:00
MR 0 Reputation points
edited the question 2026-06-16T19:34:16.53+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

Locked out of Azure AD Tenant

Similar to other posts, such as this one, I'm locked out of my Azure tenant. I purchased a new iPhone, and no longer have access to the old one, which was used for MFA. I'm the global admin. It seems I need to contact the Data protection team but have…

Community Center | Not monitored
asked 2026-06-02T19:18:07.7633333+00:00
andrew tugman 0 Reputation points
edited the question 2026-06-16T19:32:23.2833333+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

Lost access to Entra External ID in Azure Admin panel after switching domains on account

Our primary administrator account was still set to .onmicrosoft.com. We recently changed it to use our company domain instead (kflintegrations.com). The primary administrator is also the administrator for our Entra External ID domain under the…

Community Center | Not monitored
asked 2026-06-02T18:36:56.7566667+00:00
AdminUser LFKSolutions 0 Reputation points
edited the question 2026-06-16T19:31:14.3333333+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

I need to speak to a technical support representative

I'm getting messages that there are viruses on my laptop. When I try to run Microsoft Defender I get a message saying that it is disabled and I can't go further.

Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
asked 2026-06-16T19:00:54.44+00:00
janet mcclay 0 Reputation points
answered 2026-06-16T19:01:14.4033333+00:00

AI answer

1 answer

i would like to cancel my free trial

I subscribe for a trial and i would like to cancel it how should i do it

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-16T18:56:32.5066667+00:00
Sagit Levy Salay 0 Reputation points
answered 2026-06-16T18:56:56.9633333+00:00

AI answer

1 answer

Microsoft Defender False Positive follow-up for Digitally Signed Application

Hello, I am seeking a status update on a Microsoft Defender false-positive analysis submission. My application, developed by Computer Care, LLC was digitally signed using Azure Trusted Signing and submitted to Microsoft Defender for malware analysis.…

Microsoft Security | Microsoft Defender | Other
asked 2026-06-16T18:35:23.6766667+00:00
William Brown 0 Reputation points
answered 2026-06-16T18:35:43.3133333+00:00

AI answer

1 answer

M365 Premium subscriber — Custom Agent Builder not showing in Copilot sidebar after April 2026 rollout

Hi Microsoft Community, I'm hoping someone here — or a Microsoft employee — can give me a clear timeline on this. I have an active Microsoft 365 Premium subscription ($199.99/year, renewed through November 2027) and I do not have the ability to create…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-06-16T18:29:45.0066667+00:00
Jo Hardin 0 Reputation points
answered 2026-06-16T18:30:08.7833333+00:00

AI answer

1 answer

ACS Email to iCloud rejected 554 5.7.1 [BS01] - shared pool IP reputation / PTR

ACS Email to iCloud/Apple addresses (@iclXXX.com, @XX.com) is rejected with: 554 5.7.1 [BS01] Message rejected due to local policy (https://support.apple.com/en-us/HT204137) This is affecting real production users who cannot receive invite/credential…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,794 questions
asked 2026-06-08T23:05:53.77+00:00
Abdessamade Abarchihi 0 Reputation points
edited the question 2026-06-16T18:23:53.6133333+00:00
Golla Venkata Pavani 7,530 Reputation points Microsoft External Staff Moderator
1 answer

BITLOCKER RECOVERY KEY PROCESS

Good Afternoon Microsoft, Recently, I have been locked out of my computer. I have followed the steps to obtain the Recovery Key, and entered the 48 digit number into the proper location. I attempted to press enter however nothing happens and I can not…

Microsoft Security | Microsoft Identity Manager
asked 2026-06-16T18:21:49.8233333+00:00
Robert Myers 0 Reputation points
answered 2026-06-16T18:22:03.8733333+00:00

AI answer

1 answer

Want to reschedule the exam and it got closed automatically

Hello Team, I want to reschedule the exam - AB-730 - AI Business Professional which was initially scheduled on10 Jun 2026, 8:30 PM. On that day i was going through the questions by understanding and looking at the screen, but the proctor thought that i…

Community Center | Not monitored
asked 2026-06-16T14:57:55.3133333+00:00
Chandan Badajena 0 Reputation points
edited the question 2026-06-16T17:56:40.78+00:00
Gérard Oomens 131.3K Reputation points Volunteer Moderator
1 answer

how to learn from this site please guide in details

Screenshot 2026-06-16 220715.pngScreenshot 2026-06-16 220709.png please what are labs and traing path or career path is all free what is azure training, copiloit training? and other i'm so confused please guide in detail

Community Center | Not monitored
asked 2026-06-16T17:14:59.01+00:00
UsamaAbdullahBhatti 0 Reputation points
answered 2026-06-16T17:35:53.2166667+00:00

AI answer

1 answer

Authenticator unable to find backup

Initially started a live chat with MS support before being directed here. Please note I am looking for specific support so would advise a mod directly messaging me, I am not looking for general troubleshooting apart from those who know of this exact…

Microsoft Security | Microsoft Authenticator
asked 2026-06-16T16:50:08.4066667+00:00
Pete T 0 Reputation points
answered 2026-06-16T16:50:52.02+00:00

AI answer