Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,542 questions
1 answer
Windows 10 "Fix Account" error after major updates
Every time I restart my computer (Windows 10), I sign in to my account using my pin but then when I try to use Outlook or use saved passwords in Edge, the computer asks me to "Fix My Account" and I have to enter my pin again (same pin used for…
Microsoft Security | Microsoft Authenticator
asked
2026-02-19T01:02:48.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETO%3C/text%3E%3C/svg%3E)
Tam O'Dar
0
Reputation points
answered
2026-02-19T01:03:05.05+00:00
AI answer
1 answer
How do I claim cash back amount if I don't know my password?
My manager received a email regarding she can redeem her cash back amount and she doesn;t know her password to log in. What can I do to be able to receive the cash back????
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,123 questions
asked
2026-02-18T15:10:47.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 85%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Reanna Ramlogan
0
Reputation points
edited the question
2026-02-19T00:23:28.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 18%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Austin-H
8,385
Reputation points Microsoft External Staff
Moderator
1 answer
Urgent Request to Unlock & Recover My Outlook Account (******@outlook.com)
I am writing to urgently request help to unlock and recover my Outlook account: ******@outlook.com. Since I returned to China in December 2025, I have been unable to log in and keep seeing the error: "Unusual activity detected". I have tried…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,931 questions
asked
2026-02-18T20:55:16.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 68%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELY%3C/text%3E%3C/svg%3E)
Lisha Yao
0
Reputation points
edited the question
2026-02-18T23:47:34.5366667+00:00
Gérard Oomens
132.5K
Reputation points
Volunteer Moderator
1 answer
Cannot download exam certificate.
Hey Microsoft, I had passed the AZ-900 exam on 2nd February, and I still cannot download the certificate. Please advise. Regards, Tamas
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,123 questions
asked
2026-02-18T21:36:28.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 5%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
TAMAS GYORY
0
Reputation points
edited the question
2026-02-18T23:38:29.7166667+00:00
Gérard Oomens
132.5K
Reputation points
Volunteer Moderator
1 answer
Identity Validation Delayed >20 Days | Support Access Issues
To the Support Management Team, I am writing to express my extreme frustration regarding the ongoing delay with my Artifact Signing identity validation, which has been stuck "In Progress" for over 20 days. This delay is significantly impacting…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,341 questions
asked
2026-01-30T10:41:44.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 95%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DeveloperNeuroVirt
5
Reputation points
commented
2026-02-18T22:50:11.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 52%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Meha-MSFT
2,460
Reputation points Microsoft Employee
Moderator
1 answer
posting in multiple communities
hello if we are creating a new community can we connect any post from the new community to an existing community. We want to post to one and have it duplicate to the other community so we do not have to post twice. thank you
Community Center | Discuss the Q&A site | Other feedback
Community Center | Discuss the Q&A site | Other feedback
General comments or suggestions submitted by users about the Q&A site that don’t fit into predefined categories.
154 questions
asked
2026-02-18T22:18:31.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 50%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Early, Shawn {PEP}
0
Reputation points
edited the question
2026-02-18T22:23:18.4633333+00:00
Gérard Oomens
132.5K
Reputation points
Volunteer Moderator
1 answer
Per accountprotection.microsoft.com I need to review the Recent Activity LInk. Legitimate?
I received an email from accountprotection.microsoft.com about a sign-in to my email account from Vietnam and telling me to click on the "Account Activity Link". Is this legitimate and safe?
Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
Protection against phishing, malware, and other threats targeting email and collaboration tools in Microsoft 365
245 questions
asked
2026-02-18T21:40:16.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 15%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Lee McDonald
0
Reputation points
answered
2026-02-18T21:40:25.8533333+00:00
AI answer
1 answer
Missing picture files after using Google Takeout.
My Gmail is out of space. I would like to clear out Google Photos and use the cloud storage of one drive. I selected the Google Takeout, and selected several albums on the Google Photos, but not all of them. I selected the one drive location, and it…
Windows for home | Windows 11 | Performance and system failures
32,539 questions
asked
2026-02-18T21:34:17.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 41%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Arlyn Rudin
0
Reputation points
answered
2026-02-18T21:34:27.2+00:00
AI answer
1 answer
can't find my product key
“I can’t activate Windows on my Teclast F6 Pro laptop because of a product key issue. I need my previous product key or a new valid key so I can activate Windows.”
Microsoft Partner Center API
Microsoft Partner Center API
API access and integration with Microsoft Partner Center for managing partner data
789 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 33%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
1 answer
Is it possible to get a windows 10 license using a windows 11 key?
Hello, Can I use Windows 11 Key to activate my Windows 10 since some of my systems still using Windows 10 due to HW-CPU does not support Windows11. Please let me know Thank you
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,542 questions
asked
2026-02-18T20:55:03.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 79%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
Wonder
0
Reputation points
answered
2026-02-18T20:56:44.27+00:00
AI answer
1 answer
store region blocking purchase of App
Unable to purchase an App because store region does not match payment option.
Microsoft Copilot | Microsoft Security Copilot
Microsoft Copilot | Microsoft Security Copilot
AI-powered assistant that helps security teams detect, investigate, and respond to threats
110 questions
asked
2026-02-18T20:55:32.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 16%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Howard Neilson-Sewell
0
Reputation points
answered
2026-02-18T20:55:42.4466667+00:00
AI answer
1 answer
how to gather meeting hours from a BP you support
I'm trying to collect meeting hours for 1st Qtr 2026 from my BP that I support. How can I obtain this reporting?
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,758 questions
asked
2026-02-18T20:49:39.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
answered
2026-02-18T20:51:21.0233333+00:00
AI answer
1 answer
ADB2C: Observed Intermittent Failures Retrieving Access Token on Feb 11 2026 (PST)
On 2/11 2026, observed some intermittent failures on the ADB2C service where the retrieval of the Access Token erroneously returned 'forbidden.' A workaround was to retry the authentication userflow until it succeeded. Suspect there are/were a few bad…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
4,090 questions
asked
2026-02-12T18:47:14.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 51%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mike Murphy
25
Reputation points
commented
2026-02-18T20:26:55.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 85%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
VEMULA SRISAI
14,065
Reputation points Microsoft External Staff
Moderator
1 answer
Addons and DLC fail when launching games.
Recently I bought the FS25 addons and DLC for the fishing update "Season Pass" I install the addons check the installation folders to make sure everything looks good, and no addons or dlc are loaded. I tried a different package same result.…
Windows for home | Windows 11 | Gaming
5,402 questions
asked
2026-02-18T20:07:32.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 76%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELD%3C/text%3E%3C/svg%3E)
Lamont Dupree
0
Reputation points
edited the question
2026-02-18T20:11:33.64+00:00
CrazyKats
19,840
Reputation points
Volunteer Moderator
1 answer
Receiving Azure usage charges after subscription cancelled
Hello, We are continuing to receive Azure usage charges incurred as of 2/18 after we cancelled our Azure subscription on 1/6/2026. I am unable to see billing details and invoices in the account due to limits on my account permissions. Please let me know…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,341 questions
asked
2026-02-18T19:01:51.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 16%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Aaron Walrath
0
Reputation points
answered
2026-02-18T19:01:58.9333333+00:00
AI answer
1 answer
Am I required to have an approval letter?
I am looking to take the exam for Azure Fundamentals and have it funded by the military. However, it claims that I require an approval letter saying that I have met all requirements to take the exam prior to requesting funding. Does Microsoft provide any…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,123 questions
asked
2026-02-18T18:35:01.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 49%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Atre Allen
0
Reputation points
edited the question
2026-02-18T18:45:07.3833333+00:00
Gérard Oomens
132.5K
Reputation points
Volunteer Moderator
1 answer
free licence key for microsoft hub 3 teams for windows
We have just purchased / setup a MS Surface HUB running Teams for windows and we dont have a license key and believe we can have a free basic one, how do we go about this please? Or can we disable the automatic start up in to Teams ?
Microsoft Teams | Microsoft Teams Free | Other
Microsoft Teams | Microsoft Teams Free | Other
Additional features, settings, or issues not covered by specific Microsoft Teams Free categories
984 questions
asked
2026-02-18T18:25:01.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 6%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SOAC Instructor
0
Reputation points
answered
2026-02-18T18:25:13.32+00:00
AI answer
1 answer
I cleared MB-330 before an year. Now I took MB-700 and passed the examination. But I dont see my score card and the badge in MS site
I cleared MB-330 before an year. Now I took MB-700 and passed the examination. But I dont see my score card and the badge in MS site Mod moved from : Microsoft 365 and Office | Other
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,123 questions
asked
2026-02-18T06:29:55.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 65%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES8%3C/text%3E%3C/svg%3E)
SivashankariKannan-8640
0
Reputation points
commented
2026-02-18T18:09:46.3166667+00:00
Julian Sharp
44,031
Reputation points
1 answer
Agent Question
I am creating an agent who can go through the documentation and answer any questions. How do i add internal site/portal as the Knowledge source.
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,758 questions
asked
2026-02-18T17:56:00.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 54%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Murthy, Srinivasa
0
Reputation points
answered
2026-02-18T17:56:08.6133333+00:00
AI answer
1 answer
I need a sponser
so im am getting a sponser for my JROTC program is there a way I can get a sponser form microsoft
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,123 questions
asked
2026-02-18T17:17:21.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 73%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jackkson Pennington
0
Reputation points
edited the question
2026-02-18T17:51:46.89+00:00
Gérard Oomens
132.5K
Reputation points
Volunteer Moderator